Mohammed Abdul Rahman
Toronto,Canada
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Iqbal Foods
Toronto, Canada
02.2024 - 07.2024
- Understanding customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Helped guests meet entertainment desires by advising on area attractions and setting up reservations
- Informed customers of promotions and special offers to increase sales
- Documented, researched and resolved customer service issues
- Enhanced customer satisfaction with fast, knowledgeable service.
Customer Service Agent
Best Buy US
Hyderabad, India
07.2021 - 01.2024
- Looked into and fixed problems to improve employee and customer service
- Helped Customers to know their order information
- Answered inbound calls to handle various concerns, set appointments and close sales
- Collaborated across departments to resolve customer-related issues
- Took remote access of their computer to remove malware and install anti-virus software
- Created HTML newsletter to share links, offers and other marketing information
- Collected and analyzed customer data to identify potential markets and demand factors.
Customer Service Executive
Tech Mahindra
Hyderabad, India
07.2020 - 06.2021
- Sought opportunities for account growth and new business, attended industry conventions and networked with service leaders
- Assessed customer needs using extensive strategic reviews of account data and summary reports
- Maintained customer communication records and account notes on database
- Composed quality assurance surveys to gather feedback from customers.
Education
Bachelor's in Technology (B.tech) - Mechanical Engineering
Jawaharlal Nehru University Hyderabad
Hyderabad, India10.2020
Skills
- Appointment Scheduling
- Product Knowledge
- Account updating
- Computer Literacy
- Payment Processing
- Multitasking
- Customer Satisfaction Measurement
- Active Listening
- Problem Resolution
Availability
All Days (Monday to Sunday) & All Shifts (Morning, Evening, Afternoon, Night).
Status in Canada
Work-Permit/ end 2026
Timeline
Customer Service Representative
Iqbal Foods
02.2024 - 07.2024
Customer Service Agent
Best Buy US
07.2021 - 01.2024
Customer Service Executive
Tech Mahindra
07.2020 - 06.2021
Bachelor's in Technology (B.tech) - Mechanical Engineering
Jawaharlal Nehru University Hyderabad
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