Mohammed Abdullahi
Etobicoke,ON
Summary
Goal-driven and skilled individual offering [ 5 ] years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over [5] years of experience with nationwide airline services company. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. Trained in flight line operations and equipment operation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cargo Agent
GTA Dnata
Mississauga, ON
10.2021 - Current
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
Ramp Agent
Menzies Aviation
Mississauga, ON
02.2021 - 11.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Transferred luggage from aircraft to collection areas safely using tugs equipment.
- Maintained clean, orderly work environment free of hazards.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Turn Around Crew
WestJet Encore
Mississauga, ON
05.2018 - 04.2020
- Accurately sorted over 100 luggage's each flight and ensured they were safely transported to their. designated connecting flight within 20-minute time periods.
- Maintained a high level of customer satisfaction within a 2-year period through high level of attention to detail when sorting and transporting luggage, and consistently meeting the 20-minute transport quota.
- Oversaw the safety of 10 flights daily by following runway and traffic rules and regulations to prevent accidents and property damage.
- Reduced instances of luggage damage through careful handling and adherence to proper procedures.
- Resolved lost luggage issues promptly, minimizing passenger distress and inconvenience.
- Trained new Luggage Agents in company policies and best practices, contributing to a skilled workforce.
- Facilitated clear communication between passengers, airlines, and ground staff for seamless service delivery.
- Coordinated with airline staff to ensure timely delivery of luggage to designated flights.
- Supported team members during peak hours, fostering a cohesive work environment focused on customer satisfaction.
Wheelchair Agent
AAS
Mississauga, ON
03.2017 - 04.2018
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Facilitated smooth travel experiences by providing exceptional customer service and addressing individual needs.
- Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
- Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Located and read airport monitors to determine arrival and departure information.
- Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
- Accurately documented each assisted passenger''s information, maintaining organized records and ensuring timely billing of services rendered.
- Escorted handicapped passengers from terminal to aircraft.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Monitored security and maintained operational protocols.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided boarding assistance to elderly, sick or injured people.
- Explained rules to passengers and helped correctly transfer between lines.
- Answered questions regarding flight schedules, travel routes and arrival times.
Education
No Degree - Police Foundations
Humber College
Toronto, ON04.2021
High School Diploma -
West Humber Collegiate Institute
Toronto, ON06.2016
Skills
- Ground Handling Operations
- Cargo Loading
- Cargo unloading
- Dangerous Goods Handling
- Problem-Solving
- Loading and unloading
- Ramp service
- Baggage handling
- Heavy Lifting
- Safety Procedures
- Marshaling aircraft
- Team Leadership
- Baggage tag checks
- Vehicle operation
Languages
Swahili
Professional Working
English
Full Professional
Timeline
Cargo Agent
GTA Dnata
10.2021 - Current
Ramp Agent
Menzies Aviation
02.2021 - 11.2021
Turn Around Crew
WestJet Encore
05.2018 - 04.2020
Wheelchair Agent
AAS
03.2017 - 04.2018
No Degree - Police Foundations
Humber College
High School Diploma -
West Humber Collegiate Institute