Mohammad Yasir Payam
Hamilton,ON
Summary
Proven track record in enhancing database performance and customer satisfaction at Milestone Institute. Expert in SQL proficiency and complaint handling, I've developed strategies for rapid database recovery and significantly improved customer service experiences. Committed to maintaining data quality and focusing on customer needs, my approach has consistently resulted in operational excellence and positive customer feedback.
Overview
6
6
years of professional experience
Work History
Data Base Officer
Milestone Instiute
01.2022 - 08.2023
- Contributed to disaster recovery planning, devising strategies for rapid restoration of critical databases in case of emergencies.
- Developed custom reports for management, providing valuable insights into business operations and customer trends.
- Continually updated technical knowledge through participation in professional development courses, staying current on industry trends and best practices.
- Coordinated with developers to optimize application-database interactions, resulting in improved overall system performance.
Customer Service Officer
Kardan University
04.2020 - 11.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Sales Marketing Executive
Fardis Mobile
Tehran, Iran
07.2017 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Computer Science
Kardan University
Kabul, Afghanistan 08.2021
High School Diploma -
Syidal Nasiri
Kabul , Afghanistan 02.2017
Skills
- SQL Proficiency
- Query Optimization
- Backup and recovery
- Data Quality Assurance
- Customer Support
- Complaint Handling
Languages
English
Full Professional
Dari
Native or Bilingual
Pashto
Full Professional
Persian
Full Professional
Timeline
Data Base Officer
Milestone Instiute
01.2022 - 08.2023
Customer Service Officer
Kardan University
04.2020 - 11.2021
Sales Marketing Executive
Fardis Mobile
07.2017 - 06.2018
Bachelor of Science - Computer Science
Kardan University
High School Diploma -
Syidal Nasiri
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