Travelling
Hi, I’m
MOHAMMAD HASAN
Team Lead
Surrey,British Columbia
Summary
Responsible, hardworking Key Manager with 3 years in supporting management functions for Retail and Food Industry establishment. Led team of operations to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
years of professional experience
7
years of post-secondary education
2
Languages
Work History
D & A's Pet Food N MoreRichmond , British Columbia
Key Leader
01.2022 - 05.2023
Job overview
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed 50 customer's concerns daily using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Learned entire product catalog of items to improve recommendations and increase upsells to customers.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Chopped LeafDelta, BC
Team Leader
09.2021 - 01.2022
Job overview
- Supervised 2-3 team members and oversaw effective and efficient completion of job duties.
- Set performance goals for individual team members and created reward systems and contests.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout training process.
- Distributed necessary tasks and duties during each shift.
- Facilitated disciplinary action when necessary.
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
A&WLangley, BC
Shift Supervisor
01.2020 - 09.2021
Job overview
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Established and managed team schedules and shift assignments.
- Ordered new supplies and food to maintain service levels.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies
Education
Fairleigh Dickinson UniversityVancouver, BC
Master of Science from Global Leadership
05.2018 - 05.2020
University of The West of Scotland United Kingdom
MBA from Entreprenurial Management
03.2017 - 06.2018
Green University of BangladeshDhaka, Bangladesh
BBA from Marketing
01.2012 - 02.2016
Skills
Microsoft Office
Group Work
Project planning and development
Retention strategies
Opening and closing procedures
Operations monitoring
Daily workflows
Guest service
Interests
Cooking
Timeline
Key Leader
D & A's Pet Food N More
01.2022 - 05.2023
Team Leader
Chopped Leaf
09.2021 - 01.2022
Shift Supervisor
A&W
01.2020 - 09.2021
Fairleigh Dickinson University
Master of Science from Global Leadership
05.2018 - 05.2020
University of The West of Scotland
MBA from Entreprenurial Management
03.2017 - 06.2018
Green University of Bangladesh
BBA from Marketing
01.2012 - 02.2016