Anshula Madhok
Assistant Food and Beverage Services Manager
Toronto,Ontario
Summary
I am a qualified hospitality professional with over 10 years of experience in the industry, specializing in both business and luxury hotel environments. Currently, I serve as the Assistant Food and Beverage Manager at Chelsea Hotel, Toronto, where I oversee operations to ensure exceptional guest experiences in Canada’s largest hotel by room count. Additionally, I hold the position of Food and Beverage Supervisor at Embassy Suites by Hilton, Toronto, focusing on enhancing service standards and optimizing team performance.
My educational background includes a postgraduate degree in Hotel and Resort Management, equipping me with the skills and knowledge necessary for success in the hospitality sector. My career has encompassed diverse experiences, including working in flagship properties of India's largest hotel chain, the Taj Group of Hotels, as well as participating in pre-opening projects that set the foundation for future success.
I am currently seeking opportunities where I can apply my extensive experience while also gaining professional growth. This rich background allows me to bring a unique perspective and a high level of expertise to my current roles.
Overview
8
8
years of professional experience
9
9
Certification
5
5
years of post-secondary education
Work History
Assistant Food and Beverage Services Manager
Chelsea Hotel
Toronto, ON
12.2023 - Current
- Currently Managing Restaurants and Bars for 1590 room property; Canada's largest hotel.
- Increasing overall efficiency of the department by developing and implementing training programs for staff members.
- Streamlining processes within the department to increase overall productivity while maintaining quality standards.
- Coordinating special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
Food & Beverage Supervisor
Embassy Suites By Hilton
Toronto, ON
10.2022 - Current
- Provided strategic direction and oversight to food and beverage operations-All-day dining, Bar, Banquet and In-room dining service; ensuring seamless service delivery, adherence to brand standards, and optimized operational efficiency.
- Successful management of Bar stocks and perishables with least amount of pilferage.
- Reviewing staff performance by analyzing KPI data and conducting appraisals, and facilitate returns to provide outstanding customer service.
- Performed in-depth Menu Engineering to relaunch menu of Bar, All-day dining and In-room dining service.
Assistant Restaurant Manager
Indian Hotels Company Limited- Taj Group of Hotels
Mumbai, IN
04.2019 - 08.2021
- Strategic Operations: Developed and executed comprehensive strategies to optimize food and beverage operations, ensuring seamless service delivery and cost-effectiveness.
- Team Leadership: Led and motivated a diverse team of 48 employees in Butler service , implemented training programs to enhance skills, and conducted performance evaluations to maintain a culture of excellence and high employee morale. (Certified as Taj Departmental Trainer)
- Guest Satisfaction: Maintained high service standards for Restaurant, Bar, Banquet and In-room dining service, resolved guest concerns promptly, and implemented personalized service approaches and tailored menus to exceed guest expectations. (Recognized for living the Taj Service Philosophy- Sensitivity, Giving & Passion)
- Financial Management: Managed budgets, analyzed financial data, and implemented pricing strategies and menu engineering techniques to maximize profitability and revenue growth.
- Quality Control and Compliance: Ensured strict adherence to quality standards, health and safety regulations, and implemented SOPs to guarantee consistency in service and product quality. (Excelled by setting benchmark in LQA audit)
Food and Beverage Supervisor
Indian Hotels Company Limited- Taj Group of Hotels
New Delhi, IN
09.2016 - 03.2019
- Delivered in-depth training to workers in food service and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Post Graduate - Hotel And Resort Management
Lambton College of Applied Arts And Technology
Mississauga, ON 09.2021 - 05.2023
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
New Delhi, India 06.2013 - 06.2016
Skills
Food and Beverage Operations
Restaurant Management
Guest Relations Management
Menu Development
Cost Control
Banquet Operations
Bar Management
Training and Onboarding
Employee Performance Evaluations
Scheduling
Coaching and Mentoring
Liquor Law Compliance
Accomplishments
- Currently leading a team of 48 team members
- Implemented plans which led to an increase in APC and guest footfall
- Listed on Dean's Honor Roll in year 2022
- Awarded with over 20+ credentials during my tenure with Indian Hotels Company Limited- Taj Group of Hotels for living the Taj Service Philosophy- Sensitivity, Giving and Passion
Certification
- Smart Serve, Ontario by AGCO
- TrainCan BASIC
- TrainCan WHMIS
- Accessibility for Ontarians with Disabilities Act (AODA)
- Occupational Health and Safety Act (OHSA)
- BarSmarts by Pernod Ricard, USA
- BarStarts by Pernod Ricard, USA
- ServSafe, National Restaurant Association, Chicago
- Senior Cigar Training by Habanos
- Senior Professional, First Aid, Indian Red Cross Society
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Food and Beverage Services Manager
Chelsea Hotel
12.2023 - Current
Food & Beverage Supervisor
Embassy Suites By Hilton
10.2022 - Current
Post Graduate - Hotel And Resort Management
Lambton College of Applied Arts And Technology
09.2021 - 05.2023
Assistant Restaurant Manager
Indian Hotels Company Limited- Taj Group of Hotels
04.2019 - 08.2021
Food and Beverage Supervisor
Indian Hotels Company Limited- Taj Group of Hotels
09.2016 - 03.2019
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
06.2013 - 06.2016
· Smart serve (Ontario)
· Worker’s health and safety (Ontario)
· Accessibility for Ontarian with disability act (Ontario)
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