Mohammad Shakil Hossain
Nanaimo
Summary
Results-driven Customer Service Professional with extensive experience at Noodlebox, specializing in inquiry resolution and customer satisfaction enhancement. Proficient in order management, staff training, and maintaining operational efficiency. Demonstrates strong active listening and critical thinking skills to deliver exceptional dining experiences. Committed to upholding high service standards and product knowledge.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Noodlebox,Port Place
01.2024 - Current
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Managed customer orders, ensuring accuracy and timely fulfillment of requests.
- Assisted in training new staff on company policies and service standards.
- Developed strong product knowledge to effectively address customer needs.
Line Cook
Noodle Box,Metral Station.
09.2023 - 12.2023
- Ensured food safety and sanitation compliance in kitchen operations.
- Contributed to meal prep by chopping vegetables and organizing ingredients.
- Maintained high cleanliness standards for workstations and kitchen equipment.
- Coordinated with team members for timely food service during peak hours.
Education
ESL - English As A Second Language
Vancouver Island University
Nanaimo, BC02-2022
High School Diploma -
Willes Little Flower College
Dhaka,bangladesh05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Hindi
Timeline
Customer Service Representative
Noodlebox,Port Place
01.2024 - Current
Line Cook
Noodle Box,Metral Station.
09.2023 - 12.2023
ESL - English As A Second Language
Vancouver Island University
High School Diploma -
Willes Little Flower College