Mohammad Sadat Hossain
Oshawa,ON
Summary
Customer Experience Associate with several years of experience in retail environments, specializing in enhancing customer satisfaction and loyalty. Proficient in managing high-volume transactions, inventory control, and implementing innovative solutions to streamline processes. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals. Known for a positive attitude, strong problem-solving skills, and meticulous.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Sobeys Inc.
09.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Reduced response times by prioritizing tasks efficiently across multiple channels such as phone, email, and chat support systems.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Monitored social media platforms for potential client issues or inquiries then addressed them proactively resulting in positive online reputation management.
Customer Service Desk, Post Office Clerk
Shoppers Drug Mart
02.2021 - 09.2021
- Managed post office operations, optimizing customer service processes. Reduced wait times and improved satisfaction rates through efficient handling of inquiries and transactions.
- Fostered teamwork at customer service desk, enhancing communication between departments. Resolved complex issues by leveraging collective expertise and resources.
- Ensured accuracy in postal transactions and inventory management. Implemented a meticulous record-keeping system, minimizing errors and streamlining auditing processes.
- Proposed and implemented a new queue management system, significantly reducing customer wait times. Introduced digital solutions for common inquiries, improving overall efficiency.
- Provided empathetic customer support, addressing concerns with patience and understanding. Mentored new team members, facilitating their integration and skill development.
Front End Cashier
Walmart Corp
08.2018 - 03.2020
- Managed high-volume cash transactions, ensuring accuracy and efficiency. Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Maintained meticulous records of daily transactions, reducing errors by a substantial margin. Implemented new cash handling procedures.
- Worked seamlessly with team members to streamline checkout processes. Assisted in training new cashiers, improving overall department performance.
- Consistently exceeded sales targets for promotional items. Implemented cost-saving measures, contributing to department's increased profitability.
- Approached every question or concern with calm and level-headed approach.
Education
BBA - Business Administration
Memorial University of Newfoundland
St John’s, NL04.2025
High School Diploma -
Manarat Dhaka School And College,
Dhaka, Bangladesh06.2018
Skills
Excellent Oral Communication
Positive Attitude
Professional
- Punctual
- Client Focus
- Detail Oriented
- Customer Relations
- Problem-solving
- Document preparation
TOOLS AND TECH
- Microsoft Excel
- Google Workspace
- Microsoft Word
- Microsoft PowerPoint
- R Program
- Google Spreadsheet
- Shopify
- Outlook
Languages
English
Full Professional
Timeline
Customer Experience Associate
Sobeys Inc.
09.2022 - 04.2023
Customer Service Desk, Post Office Clerk
Shoppers Drug Mart
02.2021 - 09.2021
Front End Cashier
Walmart Corp
08.2018 - 03.2020
BBA - Business Administration
Memorial University of Newfoundland
High School Diploma -
Manarat Dhaka School And College,
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