MOHAMMAD REZA REZAEE
Bilingual Customer Service & A/R Representative
Toronto,ON
Summary
Bilingual customer service and A/R professional skilled in customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering +4 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Fully knowledgeable of: • IBM AS/400 • LiveAgent • Zoom • Outlook & Gmail • Softphone • Teamviewer • Team Support • Excel & Powerpoint • Word & PDF and eager to learn more.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service & A/R Team Manager
UPS Store 487
Toronto, Ontario
08.2020 - 07.2022
- Trained new customer service team members
- Monitored average call length and overall team volume
- Listened to individual calls to ensure quality
- Motivated customer service team to meet goals
- Processed payments and maintained record of invoices
Bilingual Customer Service & A/R Representative
Scholastic Canada
Toronto, Ontario
01.2020 - 08.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Organized data on current trends and prepared presentations for senior leadership to highlight areas of strength and opportunities for improvement
- Answered customer questions about product availability and shipment times
- Processed accounting receivables and incoming payments in compliance with financial policies and procedures
Bilingual Customer Service Representative
Supermarché Akhavan
Montreal, Quebec
02.2018 - 11.2018
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Educated customers on promotions to enhance sales
- Provided primary customer support to customers in fast-paced environment
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information.
Education
Bachelors of French Literature & Poetry -
Alameh University
Tehran, IranHigh School Degree -
École Secondaire Saint-Luc
Montréal, QCBasic Life Support -
Heart And Stroke Foundation of Canada
Toronto, ONSkills
High-quality customer service
undefinedTimeline
Bilingual Customer Service & A/R Team Manager
UPS Store 487
08.2020 - 07.2022
Bilingual Customer Service & A/R Representative
Scholastic Canada
01.2020 - 08.2020
Bilingual Customer Service Representative
Supermarché Akhavan
02.2018 - 11.2018
Bachelors of French Literature & Poetry -
Alameh University
High School Degree -
École Secondaire Saint-Luc
Basic Life Support -
Heart And Stroke Foundation of Canada
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