Mohammadreza Ramali

Supervisor

Industrial Factory

04.2009 - 03.2022

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Maintained compliance with company policies, objectives, and communication goals.
Evaluated employee performance and coached and trained to improve weak areas.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Achieved results by working with staff to meet established targets.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Boosted team performance by developing customer service training materials and conducting service training.
Solicited customer feedback to identify and improve on areas of weakness.
Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Collected, arranged, and input information into database system.
Educated staff on organizational mission and goals to help employees achieve success.
Generated reports detailing findings and recommendations.
Frequently inspected production area to verify proper equipment operation.