Mohammadreza Rahgouy
Summary
Skilled service mechanic with over 3 years of progressive experience in troubleshooting, maintenance and repair of automobiles. Organized, detail-oriented and adept at efficiently prioritizing high-volume workloads. Excellent customer service, time management and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Service Mechanic
Carline Automotive
12.2023 - Current
- Prevented costly future repairs for customers by identifying potential issues during routine maintenance checks for over 20 vehicles out of guarantee periods.
- Evaluated vehicle systems and components to identify functionality issues and troubleshoot failures by using multiple tools such as, diagnostic and ODB Scanner.
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined parts inventory through careful tracking and reordering processes.
- Performed comprehensive pre-purchase inspections for customers looking to buy used vehicles, helping them make informed decisions about whether or not an investment was worth making.
- Increased shop efficiency by maintaining a clean and organized work environment.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Sales Associate
JTI
02.2019 - 10.2023
- Demonstrated expertise in product knowledge, effectively communicating the features and benefits of tobacco products to customers, resulting in increased sales and customer satisfaction.
- Implemented strategic sales techniques to drive revenue growth, including upselling and cross-selling complementary products, resulting in exceeding monthly sales targets consistently.
- Established ability to build and maintain strong relationships with retailers and distributors, negotiating favorable terms and ensuring optimal product placement to maximize visibility and sales opportunities.
- Utilized market research and analysis to identify emerging trends and consumer preferences, informing product development and marketing strategies to capitalize on evolving market demands.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering personalized recommendations, fostering loyalty and repeat business among a diverse clientele.
Education
Bachelor of Science - Civil Engineering
Azad University
Tehran, Ir08.2022
Associate of Science - Architecture Studies
Azad University
Tehran, Ir12.2018
Skills
- Customer service-focused
- Engine repair
- Customer Service-Oriented
- Computerized Diagnostic Tools
- Brake system service
- Changing Oil
- Diagnostic Tools
- Problem-Solving
Timeline
Service Mechanic
Carline Automotive
12.2023 - Current
Sales Associate
JTI
02.2019 - 10.2023
Bachelor of Science - Civil Engineering
Azad University
Associate of Science - Architecture Studies
Azad University
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