Mohammad Reza Mohseni
Calgary,AB
Summary
With a distinguished track record spanning more than 12 years, I have honed my expertise in Business Proposal writing, Contract Management, Billing, Business Concept Note creation, Business Plan development, Sales Forecasting, Sales, and Negotiation. My seasoned background uniquely positions me to make significant contributions to an organization's success and growth. I am actively seeking a dynamic opportunity in Contract Management, CRM, Billing, Administration, Project Management, or a role that requires adept Sales and Negotiation skills. I am confident that my proficiency can be effectively leveraged to drive operational excellence and strategic advancement within the organization. TECHNICAL COMPETENCIES Budgeting and Planning Project Management Billing and Invoicing Teaching and Presenting Business Proposal Writing Business Concept Note Creation.
Overview
14
14
years of professional experience
Work History
Sr. Specialist ISP (Sales, Customer Support
Etisalat Afghanistan
Kabul
05.2011 - Current
- Last two and half years online Job)
- Etisalat Afghanistan is a 100% owned subsidiary of Etisalat UAE
- Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE
- Etisalat is providing voice and data services in 34 provinces and more than 200 districts supported by more than 12,000 retail outlets
- In addition, Etisalat has 4G coverage in 21 provinces of Afghanistan and providing
- Internet Services to the clients through VSAT, Fiber and PTP
- I have joined Etisalat Afghanistan as Graduate Trainee(GT) and after completion of successfully one-year service, I have been hired as a permanent employee, since 2012, Etisalat promoted me for the higher role and currently my designation is Senior Specialist ISP
- Key Responsibilities:
- Crafting Business Cases, securing internal approvals, and conducting profitability analyses for projects while gathering market intelligence on Internet service within the ISP industry
- Comparing Etisalat Afghanistan's internet service pricing against competitors in the market to assess competitiveness
- Resolving customer complaints by liaising with relevant departments, addressing technical issues, billing disputes, and ensuring prompt resolution.| Page
- Drafting contracts, managing price change amendments, and overseeing contract extensions for
- ISP department clientele
- Developing monthly, quarterly, and yearly budgets and projections for the ISP department
- Compiling and submitting quarterly reports to ATRA, as well as presenting monthly dashboard reports to management
- Tailoring proposals to meet customer-specific requirements effectively
- Maintaining meticulous filing systems for all ISP department documents
- Initiating and processing purchase orders (PR) for necessary department equipment acquisitions
- Generating and dispatching monthly invoices to customers and managing payment records for all
- ISP clients
- Delivering regular weekly and monthly reports to management
- Conducting monthly reconciliations of ISP customer payments with finance records
- Vigorously pursuing ISP customer payments through email, calls, and meetings
- Addressing customer complaints and requests and coordinating with technical teams to resolve issues promptly
- Ensuring the departmental database is consistently updated
- Representing the company in government and non-government organization meetings
- Participating as a selection committee member for procuring necessary goods and services
- Providing translation services between Dari and English for documents as required
- Accomplishments: Increased profits margin of the ISP department from %15 - %25 in two years Increased the market share from %23 - %45 Renewed the entire operational process and improved the service delivery time by %50 Launched three market game changer in two years (FTTH, PTP – Combo and Home 4G) resulted %30 gross revenue increase.
University Lecturer
Rabia Balkhi University and Salam Institute of Higher Education
03.2017 - 08.2021
- Collaborated on the design, planning, and execution of a robust curriculum to ensure high-quality education standards
- Supported the creation of learning materials, formulated comprehensive schemes of work, and upheld meticulous record-keeping to track student advancement, accomplishments, and attendance
- Engaged actively in departmental and faculty seminars, fostering the exchange of research findings and fostering interdisciplinary collaboration both within and outside the department
- Instructed undergraduate courses within designated areas assigned by the Department Head, subject to periodic review
- Contributed to the creation, management, and evaluation of exams and various assessment
Head Master
Koshan High School
Kabul, Afghanistan
03.2010 - 11.2010
- Overseeing student management and fostering a disciplined environment within the school
- Identifying, addressing, and resolving various challenges and issues effectively
- Assisting teachers in problem-solving while monitoring and evaluating their activities.| Page
- Facilitating and managing meetings between students, guardians, and faculty to ensure effective communication
- Cultivating an environment that promotes and nurtures honesty, professionalism, and staff retention
- Managing board of directors' expectations and fulfilling donor requirements by delivering comprehensive monthly and quarterly reports
- Work style: Engaged in part-time employment while actively contributing to school management.
Education
Master of Sociology -
Kateb University
01.2017
Bachelor - Business Administration
Rabia Balkhi University
01.2014
Bachelor - Social Science
Kabul University
01.2010
Skills
- Emergency Response
- Customer Relations
- Documentation Management
- Project Planning
- Problem-Solving Abilities
- Experience in Leadership
- Process Improvement
- Business Development
- Team Collaboration
- Time Management Abilities
- Goal Setting
- Excellent Communication
- Teamwork and Collaboration
- Team Building
- Written Communication
- Task Prioritization
References
References: will be provided upon request.
Interests
VOLUNTEERING & COMMUNITY INVOLVEMENT , 2010, Head of the Leadership Council – Kherad & Tawsea Cultural Association I had a vital role in Kherad and Tawsea Cultural Association, which I, and some of my dedicated friends, established in 2006. Those activities were aimed to advocate for education, civic participation and individual freedom.
Additional Information
- Kherad and Twasea implemented several educational, cultural, and social projects in Kabul, as well as, in the remote areas of Ghazni and Maidan Wardak provinces. Between 2006 to 2010, we offered educational programs (math, science, computers and English Language courses), cultural programs (book reading competitions, trial examinations for university entrance, informative workshops on new farming methods, academic discussions on the human rights values, democracy, modernizations, globalizations and civilization. We worked with the students to educate them on how to study, how to pass the university entrance exam and how to set their goals and future development plans. Each year, we assisted as many as one thousand students through our various programs and projects. In my part, I played a leading role in designing and implementing those projects.
Timeline
University Lecturer
Rabia Balkhi University and Salam Institute of Higher Education
03.2017 - 08.2021
Sr. Specialist ISP (Sales, Customer Support
Etisalat Afghanistan
05.2011 - Current
Head Master
Koshan High School
03.2010 - 11.2010
Master of Sociology -
Kateb University
Bachelor - Business Administration
Rabia Balkhi University
Bachelor - Social Science
Kabul University
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