Mohammadreza Bastan
Toronto
Summary
Motivated cybersecurity student with a strong passion for technology, software, and IT systems. Proficient in troubleshooting, technical support, and cybersecurity fundamentals, with additional expertise in customer service, team management, and operational efficiency. Proven ability to adapt quickly to new challenges and deliver exceptional results in fast-paced environments. Eager to leverage technical and interpersonal skills to contribute to a dynamic workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
SoftMoc
05.2023 - 09.2024
- Delivered exceptional customer service to enhance the shopping experience, boost satisfaction, and maximize revenue opportunities.
- Built and maintained strong customer relationships, driving repeat business and improving overall sales performance.
- Managed online orders, including processing in-store pick-ups and ensuring timely, accurate packaging for shipping.
- Supervised staff by organizing schedules, delegating tasks effectively, and ensuring smooth daily operations.10:39 AM
Sales Associate
Gap
12.2021 - 03.2023
- Assisted customers in navigating both in-store and online shopping experiences, streamlining the process for product inquiries, orders, and loyalty program enrollment.
- Played a key role in troubleshooting technical issues with Microsoft systems, contributing to the improvement of GAP’s mobile application functionality.
- Gained expertise in inventory management by restocking and organizing merchandise to maintain a visually appealing and efficient store layout.
- Strengthened adaptability and multitasking skills by addressing diverse customer needs in a fast-paced retail environment.
Cashier
Tim Hortons
11.2020 - 10.2021
- Delivered exceptional customer service by efficiently processing orders, addressing inquiries, and resolving concerns to ensure a positive experience.
- Strengthened time management and teamwork skills by collaborating with colleagues to maintain smooth operations during high-demand periods.
- Maintained a clean and organized workspace to meet health and safety standards, contributing to a welcoming and professional environment.
- Gained experience in handling cash transactions and operating point-of-sale (POS) systems with accuracy and efficiency.
Education
Bachelor of Science - Cyber Security
Seneca College of Applied Arts And Technology
North York, None11-2026
High School Diploma -
Royal Crown
Toronto, ON02-2020
Skills
- Technical Expertise: Proficient in IT support, troubleshooting, Microsoft Office Suite (Excel, Word, PowerPoint), and cybersecurity tools
- Cybersecurity Knowledge: Strong foundation in network security, threat analysis, and data protection strategies
- Customer Service: Skilled in building rapport, resolving issues, and enhancing customer experiences to drive satisfaction and loyalty
- Problem-Solving: Adept at analyzing challenges, developing creative solutions, and implementing effective strategies
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
SoftMoc
05.2023 - 09.2024
Sales Associate
Gap
12.2021 - 03.2023
Cashier
Tim Hortons
11.2020 - 10.2021
Bachelor of Science - Cyber Security
Seneca College of Applied Arts And Technology
High School Diploma -
Royal Crown
Similar Profiles
AVNEET KAURAVNEET KAUR
Assistant Manager at SoftMocAssistant Manager at SoftMoc
Madison CoutureMadison Couture
Sales Associate Specialist at SoftmocSales Associate Specialist at Softmoc
Ronak TaghadosiRonak Taghadosi
Assistant Manager at SoftmocAssistant Manager at Softmoc