Summary
Overview
Work History
Education
Skills
Timeline
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MOHAMMAD NOUR KAZAL

Customer Support Associate
Montreal,Quebec

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Parcel Delivery Operations Associate

Amazon
05.2023 - Current
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Improved operational efficiency by implementing new processes and streamlining existing workflows.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.

Independent Delivery Agent

Uber Eats
06.2021 - 12.2022
  • Streamlined delivery processes for increased efficiency and reduced delivery times.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
  • Adhered to all company policies, procedures, and safety regulations while performing daily tasks.
  • Utilized GPS navigation systems for precise route guidance, minimizing delays and improving overall performance.

Logistics and Inventory Coordinator

Dollarama Warehouse
06.2020 - 06.2021
  • Performed data entry and completed proper paperwork.
  • Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
  • Managed all related documentation and records for department.

Call Center Agent

McDonald's
12.2016 - 05.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

Motion Graphics & Web Animation Course -

Vanier College
Saint-Laurent
05.2001 -

High School Diploma -

Al Noor International School
UAE, Sharjah
05.2001 -

Skills

    Communication skills

    Customer Support

    Empathy and Patience

    Problem-Solving Skills

    Time Management and Multitasking

    Teamwork and Collaboration

Timeline

Parcel Delivery Operations Associate

Amazon
05.2023 - Current

Independent Delivery Agent

Uber Eats
06.2021 - 12.2022

Logistics and Inventory Coordinator

Dollarama Warehouse
06.2020 - 06.2021

Call Center Agent

McDonald's
12.2016 - 05.2018

Motion Graphics & Web Animation Course -

Vanier College
05.2001 -

High School Diploma -

Al Noor International School
05.2001 -

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MOHAMMAD NOUR KAZALCustomer Support Associate