Mohammad Nour Alzeraawi
Ottawa,ON
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
3
3
years of professional experience
Work History
Technician
WorkForce
12.2022 - 05.2023
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
Customer Service Associate
FreshCo
05.2022 - 08.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained and mentored junior staff on customer service strategies and techniques.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Warehouse Employee
Amazon
05.2021 - 08.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Associate
Walmart
05.2020 - 08.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Education
Bachelor of Science - Chemical Engineering
Laurentian University
Greater Sudbury, ON12.2022
Skills
- Training Junior Team Members
- Team Coordination and Oversight
- Merchandise Orders and Exchanges
- Customer Service
Timeline
Technician
WorkForce
12.2022 - 05.2023
Customer Service Associate
FreshCo
05.2022 - 08.2022
Warehouse Employee
Amazon
05.2021 - 08.2021
Associate
Walmart
05.2020 - 08.2020
Bachelor of Science - Chemical Engineering
Laurentian University
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