Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

MOHAMMAD MIHDI ABDULLAH

Hamilton,ON

Summary

IT professional with six plus years of experience developing and implementing security solutions in Insurance and Government sector. Skilled in project based and day to day tasks with proven history of delivering exceptional support to clients and team.

Overview

15
15
years of professional experience

Work History

Sr. Collaboration Administrator

Saskatchewan Government Insurance
08.2020 - 07.2023
  • Deployed Microsoft products such as OneDrive, Exchange, and SharePoint to end users.
  • Helped in product configuration and system architectural design and development.
  • Set up custom reporting solution for products deployment project and user adoption strategy.
  • Helped with automation solution development and deployment
  • Coached and trained non-senior team members
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Support day to day operations
  • Lead and participated in various projects
  • Devised scripts and automation tools to improve system efficiency.
  • Liaised effectively with others to promote ongoing network design, reevaluation and optimization scaling with company growth.
  • Assisted with updating technical support best practices for use by team.
  • Facilitated best user experience through continuous support and communication of system changes.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft suite of products and VOIP technologies.

Collaboration Administrator

Saskatchewan Government Insurance
03.2020 - 08.2020
  • Microsoft 365 deployment
  • Help in product configuration and system architectural design
  • Product and user support
  • Help in solution development and operationalization
  • Training and knowledge transfer
  • Support day to day operations
  • Participating in projects

Security Analyst

Saskatchewan Government Insurance
11.2017 - 03.2020
  • Conducted security audits to identify vulnerabilities.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Recommend improvements in security systems and procedures.
  • Performed Phishing tests and developed end user training materials.
  • Maintained E-mail protection system
  • Created procedures for threat hunting and remediation based on current attack trends
  • Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
  • Created and developed playbooks for incident response procedures and escalation process
  • Onboard new employees to team for day to day duties and support

System Trainee

Saskatchewan Government Insurance
06.2016 - 11.2017
  • Use Fortimail to respond to clients’ requests
  • Review and manage spam emails
  • Collect, organize, and analyze data for various processes
  • Update and create procedures
  • Research about recent Ransomware attacks
  • Provide assistance to other senior security analysts

Engineering Assistance

SaskPower
01.2016 - 04.2016
  • Create Maps for contractors and field workers
  • Update database
  • Create analytic reports for management
  • Collect, organize, and analyze data for various processes
  • Create maintenance schedule and report
  • Create scope of work for various processes

Data Management

SaskPower
09.2015 - 12.2015
  • Updating database
  • Analyzing information
  • Working with schematics and identifying compartments installed in the substations
  • Confirm data in SAP is accurate and up to date
  • Prepare a list of equipment registered in SAP and identify missing equipment in database
  • Prepare technical Assets and GAP reports
  • Prepare economical report
  • Ensure Manuals are scanned and complete and create a scope of work list for other departments

Supervisor

Moxie’s Grill and Bar
09.2015 - 03.2020
  • Present
  • Following instructions to prepare foods
  • Training new and senior employees
  • Helping out with other sections of kitchen as needed
  • Cleaning and preparing for next shift

Manager

Houston Pizza
09.2013 - 08.2015
  • Monitoring staff performance
  • Leading team to achieve higher product quality
  • Assisting co-workers to handle stress at work
  • Supporting co-workers to complete tasks at designated time
  • Providing safe environment for employees
  • Follow up with customers to ensure they had an excellent experience

Programmer and Data Analyst

Agriculture and Agri-Food Canada
01.2014 - 04.2014
  • Developing specific code for climate analysis
  • Generating maps and data files using R tools
  • Generating statistical results
  • Acquiring data for new project
  • Helping develop programs for automation of data processing

Sales Associate

The Home Depot Canada
04.2013 - 08.2013
  • Provide customer with product knowledge
  • Organized and monitored products
  • Performed shift related duties such as restocking, cleaning, learning about products
  • Assisted co-workers on shifts

Cook/Kitchen Manager

Houston Pizza
06.2008 - 04.2013
  • Preformed duties as assigned
  • Trained new staff
  • Monitored product quality
  • Coordinate staff tasks
  • Monitored Inventory

Education

Bachelor of Applied Science - Electronic Systems Engineering

University of Regina
Regina, SK
08.2017

Skills

  • Experience working in the Cyber Security tools such as Firewall (Checkpoint), IPS (Tippingpoint), SIEM (Sentinel), EndPoint Detection (CarbonBlack, Sophos, Defender), Email Security (EOP, Fortimail)
  • Experience working with large datasets in determining unpredictive behaviours
  • Experience in working with cloud environments and cloud concepts
  • Experience working with Microsoft suite of products (Azure data lake, Log analytics workspace, Power Bi, Azure Automations, etc)
  • Experience working with statistical methods to extrapolate missing or incorrect data points
  • Experience in leading projects and being part of team to achieve the best results
  • Experience in leading training and on-boarding new employees
  • Experience with extracting data from multiple environments(cloud, on-premises)
  • Familiarity and using wide range of programming languages such as C/C, Assembly, html, R, MySQL, PHP, PowerShell, Kusto Query Language
  • Familiarity and experience in using operating systems such as UNIX, Windows, Mac, Centos, Linux
  • Familiarity with control systems and systems design
  • Strong collaboration skills

Accomplishments

Cameco Literacy Learner Award winner in 2009 through hard work and dedication.

References

Rob Hoffman (Chief Security Officer)

Saskatchewan Government Insurance

rhoffman@sgi.sk.ca

(306) 751-1271


Craig Ruf (Manager, End User Technology & Collaboration Services)

Saskatchewan Government Insurance

cruf@sgi.sk.ca

(306) 775-4778


Marilyn Donald (Dir. Analytics Report Development)

Saskatchewan Government Insurance

mdonald@sgi.sk.ca

(306) 775-6593


Timeline

Sr. Collaboration Administrator

Saskatchewan Government Insurance
08.2020 - 07.2023

Collaboration Administrator

Saskatchewan Government Insurance
03.2020 - 08.2020

Security Analyst

Saskatchewan Government Insurance
11.2017 - 03.2020

System Trainee

Saskatchewan Government Insurance
06.2016 - 11.2017

Engineering Assistance

SaskPower
01.2016 - 04.2016

Data Management

SaskPower
09.2015 - 12.2015

Supervisor

Moxie’s Grill and Bar
09.2015 - 03.2020

Programmer and Data Analyst

Agriculture and Agri-Food Canada
01.2014 - 04.2014

Manager

Houston Pizza
09.2013 - 08.2015

Sales Associate

The Home Depot Canada
04.2013 - 08.2013

Cook/Kitchen Manager

Houston Pizza
06.2008 - 04.2013

Bachelor of Applied Science - Electronic Systems Engineering

University of Regina

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MOHAMMAD MIHDI ABDULLAH