Summary
Overview
Work History
Education
Skills
My hobbies are cycling & swimming & playing Guitar & Reading books
Work Availability
Timeline
Mohammad Javad Montakhabi Nodeh

Mohammad Javad Montakhabi Nodeh

Newmarket,ON
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in motor industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience

Work History

Customer Service Agent

Bill Gosling Outsourcing
10.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Communicated with clients regarding account services, statements, and balances.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • After probationary months my performance increased impressively & I had over 300 Outbond calls
  • My daily performance was acceptable for my team leader & my Manager
  • 3 times I was first at ACH payment ranking & I could pass my monthly performance target from %78 at beginning months to %95 at the end

Customer Service Manager

Nitro Bet Inc
09.2016 - 07.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Created and reviewed invoices to confirm accuracy.
  • Researched and corrected customer concerns to promote company loyalty.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Personal Sales Consultant

Chery Motor Vehicle , Modiran Vehicle Manufacturi
06.2011 - 07.2016
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Contributed to event marketing, sales and brand promotion.

Pharmacy Assistant

Aryan Pharmacy
05.2001 - 08.2010
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Gathered and bagged prescriptions and prepared extemporaneous pharmaceuticals.
  • Performed safety checks when dispensing medications to optimize patient safety.
  • Prepared bills for clients and submitted required paperwork to insurance companies.

Education

No Degree - Ontario Motor Vehicle Industry Council

Gorgian College, Barrie, ON
06.2023

MBA - Business Administration

Moshaveran , Iran , Tehran
01.2014

Bachelor of Science - Business Management

Guialan University , Iran , Rasht , Guilan Province
06.2006

Skills

  • Baggage Handling
  • Trained in Salesforce
  • Exchange Coordination
  • CRM Software
  • Agent Support
  • Online Chat
  • Call Volume Analysis
  • Order Placement
  • Problem Resolution
  • Online Systems
  • Microsoft Office
  • Productivity Management
  • Calm and Professional Under Pressure
  • Reading Comprehension
  • Information Updates
  • Inbound Customer Service
  • Customer Account Management
  • Customs and Immigration
  • Customer Service
  • Customer Implementation Support
  • Conflict Mediation Abilities
  • Inbound Call Management
  • Cargo and Freight
  • Operational Efficiency
  • Customer Relationship Management
  • Customer Relations
  • Livechat Messaging
  • Document and Records Management
  • Understanding Customer Needs
  • Collaborative Environments
  • Conceptual Thinking
  • Database Research
  • Proper Staffing
  • Outstanding Communication Skills
  • Cultural Awareness
  • Customer Complaint Resolution

My hobbies are cycling & swimming & playing Guitar & Reading books

Generally I am a sportsman , I love  swimming & cycling , I was swimmer about 18 years . After COVID  I starter road cycling & fall in love with this sport . 

I started playing guitar when I was student at university when I was just 18 years of age . 

I play Flamenco style duo to I love spanish culture 

At my spare time I read books at business & management fields & biography & nature 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Agent - Bill Gosling Outsourcing
10.2022 - 04.2023
Customer Service Manager - Nitro Bet Inc
09.2016 - 07.2022
Personal Sales Consultant - Chery Motor Vehicle , Modiran Vehicle Manufacturi
06.2011 - 07.2016
Pharmacy Assistant - Aryan Pharmacy
05.2001 - 08.2010
Gorgian College - No Degree, Ontario Motor Vehicle Industry Council
Moshaveran - MBA, Business Administration
Guialan University - Bachelor of Science, Business Management

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Mohammad Javad Montakhabi Nodeh