Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammadhossein Jafari

Thornhill,ON

Summary

Customer-focused Customer Service Representative with strong problem-solving and communication skills. Experienced in addressing inquiries and resolving complaints to enhance customer satisfaction. Committed to developing effective service protocols and fostering team collaboration.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

bestPhone
isfahan, Iran
06.2019 - 08.2021
  • Addressed and resolved customer complaints by utilizing effective communication and problem-solving skills, improving overall customer experience.
  • Guided customers through inquiries about service plans and device features to enhance understanding and satisfaction.
  • Educated customers on billing procedures and payment options for services.
  • Partnered with team members to develop and refine customer service protocols, fostering a more efficient service environment.

Education

High School Diploma -

Thornhill Secondary School
167 Dudley Ave, Thornhill, ON L3T 2E7
08-2024

Bachelor Computer Science - Focusing On Computing Theory, Algorithms, Software

Seneca Polytechnic Newnham Campus
1750 Finch Ave E, North York, ON M2J 2X5
03-2026

Skills

  • Customer service
  • Live chat support
  • Customer feedback analysis
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Positive and professional

Languages

Persian
Native/ Bilingual
English
Full Professional

Timeline

Customer Service Representative

bestPhone
06.2019 - 08.2021

High School Diploma -

Thornhill Secondary School

Bachelor Computer Science - Focusing On Computing Theory, Algorithms, Software

Seneca Polytechnic Newnham Campus
Mohammadhossein Jafari