Mohammad Hamdan Akhtar
Scarborough,ON
Summary
Results-driven professional with A strong background in safety management, warehouse operations, and Agile methodology. a proven track record of success in tackling complex challenges and driving strategic initiatives to fruition. Experienced scrum master adept at enhancing team collaboration and project delivery efficiency. With over 2 years of experience as a warehouse driver associate, excel at optimizing operations and meeting organizational goals. a keen eye for detail, strong analytical abilities, and a commitment to continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Driver Associate
H&M Group
08.2023 - Current
- Demonstrates effective leadership by consistently training and coaching staff to enhance their understanding of allocation and call-off processes, routines, and garment care standards.
- Pays meticulous attention to detail when handling merchandise, ensuring accurate placement, retrieval, and stacking of items to prevent errors and maintain order accuracy.
- Clearly communicates with team members, supervisors, and other stakeholders, sharing information about inventory movements, challenges, and solutions to facilitate smooth logistics operations.
- Proficient in the safe and efficient operation of forklift equipment, with a focus on H&M's specific machinery and protocols.
- Adheres strictly to safety guidelines and protocols to ensure a secure working environment, prevent accidents, and promote a safety-first culture.
- Proficiently leads a dedicated team within a specified area, overseeing daily processes and ensuring strict adherence to H&M Logistics best practices.
- Plays a pivotal role in the training of new general warehouse staff, offering support in imparting knowledge on logistics processes and routines.
- Collaborates with the management team to maintain a tidy and secure work environment, supporting efforts to create a clutter-free workspace.
Assistant Manager
Larachi By Nauman Ijaz
05.2022 - 08.2023
- Managed a team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
- Established rapport with guests through personalized interactions that led to repeat business.
- Kept the restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
Warehouse Forklift Operator
Amazon Warehouse
11.2022 - 07.2023
- Know how to drive all kinds of forklifts, counterbalances, and trucks.
- Locating and moving stock of products to pallets or crates for storage or shipment.
- Efficiently manages time and resources to meet daily workloads and deadlines, optimizing productivity while maintaining a high level of accuracy.
- Skilled in the accurate and organized movement of inventory, contributing to an efficient supply chain and supporting seamless logistics processes.
- Extends a warm welcome and facilitates the training of new colleagues, fostering a positive onboarding experience.
- Follows all policies and procedures relating to safety, security, and administration.
Customer Service Representative
IEnergizer
09.2021 - 05.2022
- Oversee team performance and productivity, implementing strategies to optimize efficiency and meet or exceed performance metrics, including call handling time and sales targets.
- Conducted training sessions for customer service representatives on various aspects of the job, including soft skills development, product knowledge enhancement, and procedural updates.
- Provide outstanding customer service to T-Mobile subscribers through multiple channels, including phone, email, and online chat.
- Resolve customer inquiries, concerns, and technical issues promptly and efficiently, ensuring high levels of satisfaction and retention.
- Maintain accurate records of sales transactions, customer interactions, and team performance metrics, providing regular reports to management for performance evaluation and decision-making.
-
Test Engineer
Tech Aura Pvt Ltd.
09.2020 - 08.2021
- Develop and execute test plans, test cases, and test scripts to validate software functionality, performance, and reliability, ensuring adherence to quality standards and project timelines.
- Collaborate closely with cross-functional teams, including developers, product managers, and quality assurance engineers, to triage and resolve reported issues effectively.
- Stay current with industry best practices, emerging technologies, and testing methodologies, actively participating in knowledge-sharing sessions and continuous learning initiatives.
- Utilize manual and automated testing techniques to identify defects, regressions, and performance bottlenecks, resulting in improvements in product quality.
- Document test results, findings, and defects thoroughly in defect tracking systems, providing clear and concise reports to stakeholders for informed decision-making.
Education
Master of Science - IBM & Information Systems Business Analysis
Northern College of Applied Arts And Technology
Toronto, ON12.2023
Bachelor of Science - Bachelor of Computer Application
Himalayan University
Delhi, India09.2017
Skills
- Demonstrated expertise as a Scrum Master, facilitating Agile methodologies and fostering team collaboration to drive project success
- Problem Solving: Proficient in analyzing complex issues, identifying root causes, and developing effective solutions
- Decision Making: Demonstrated the ability to make sound decisions under pressure, weighing various factors to achieve optimal outcomes
- Good at Microsoft Office programs like Word, Excel, Visio PowerPoint
- Time Management: Exceptional ability to prioritize tasks effectively, meet deadlines, and manage time efficiently
- Analytically-minded professional with a strong aptitude for critical thinking, adept at dissecting problems and developing innovative solutions
Certification
- Certified ScrumMaster (CSM)
Scrum Alliance
Date of Certification: [March 1st, 2024]
Certification Link: https://bcert.me/bc/html/show-badge.html?b=hpfjicad
- Joint Health & Safety Committee
OSG
Date of Certification: [March, 2024]
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Warehouse Driver Associate
H&M Group
08.2023 - Current
Warehouse Forklift Operator
Amazon Warehouse
11.2022 - 07.2023
Assistant Manager
Larachi By Nauman Ijaz
05.2022 - 08.2023
Customer Service Representative
IEnergizer
09.2021 - 05.2022
Test Engineer
Tech Aura Pvt Ltd.
09.2020 - 08.2021
Master of Science - IBM & Information Systems Business Analysis
Northern College of Applied Arts And Technology
Bachelor of Science - Bachelor of Computer Application
Himalayan University
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