Mohammadamir Seifollahi
Richmond Hill,Canada
Summary
Experienced IT Support Specialist with over 9 years in the field, adept at handling technical issues, supporting corporate clients, and ensuring seamless system performance. Skilled in on-boarding/off-boarding personnel, configuring unified communication servers, and resolving user difficulties with precision and efficiency. Possess a Bachelor's degree in Software Engineering and hold a CompTIA A+ certification. manage multiple tasks while maintaining acute attention to detail. Eager to leverage expertise and continue driving success in the role of IT Support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
VoIP Technician
Payanehaye Dadei Novin
11.2018 - 07.2024
- Configuring and supporting Panasonic and 3CX unified communication servers
- Provisioning IP phones
- Supporting corporate clients regarding IP hard phone and soft phone issues
- Implementing IVR, call queue, Incoming and outgoing rules within the 3CX unified communication system
IT Support Specialist
Payanehaye Dadei Novin
08.2014 - 10.2018
- Acting as the first point of contact for the incoming technical issues through phone, email and ticketing system
- Supporting corporate clients regarding windows based desktops and laptops issues
- Conducting personnel on-boarding and off-boarding based on the corporate SOP
- Consult technical manuals, user difficulties and corporate policies to investigate and resolve issues experienced by clients
Education
Bachelor - Software Engineering
Islamic Azad University
02.2015
Skills
- Ability to Work in a Team
- Fast Learner
- Ability to Work Under Pressure
- Effective Time Management
- Ability to Multitask
- Attention to Details
Certification
- CompTIA A+
- 3CX Advanced Certification
Languages
English
Farsi
Personal Information
Title: IT Support Specialist
Timeline
VoIP Technician
Payanehaye Dadei Novin
11.2018 - 07.2024
IT Support Specialist
Payanehaye Dadei Novin
08.2014 - 10.2018
Bachelor - Software Engineering
Islamic Azad University
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