Mohammad Ahsan Chowdhury
Peterborough,ON
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Shell Gas Station
10.2022 - 09.2024
- Performed end-of-shift cash-out operations according to store policies, maintaining accurate counts and receipt records
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Checked personal identifications during lotto and tobacco sales
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales
- Assisted up to 100 customers per shift with their inquiries, Payment processing and guidance
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Education
Bachelor of Science - Health Sciences
Trent University
Peterborough, ON12-2026
Skills
- Outstanding customer service and Strong Inter personal Skills
- Effective Listening Techniques
- Quick Learner and Adaptable
- POS System Proficiency
- Cash Handling Proficiency
- Retail Operations Oversight
- Upselling
- Inventory Management
- Organized Scheduling Skills
- Timely and Dependable
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Calm demeanor
- Conflict resolution
- Able to Work Under Pressure with little to no supervision
Languages
Timeline
Sales Associate
Shell Gas Station
10.2022 - 09.2024
Bachelor of Science - Health Sciences
Trent University
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