Microsoft Excel
MOHAMMAD AHRAZ MALIK
Operations Supervisor
Scarborough,ON
Summary
Highly motivated and experienced Logistics Operations Supervisor seeking a challenging role in a dynamic and fast-paced environment. With over 2 years of experience in logistics management, I have a proven track record of leading high-performing teams to achieve operational excellence and exceed customer expectations. I am committed to fostering a culture of continuous improvement and innovation, while maintaining a strong focus on compliance with regulatory and safety requirements.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Operations Supervisor
Intelcom Express
Scarborough, Ontario
05.2020 - Current
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Compiled training materials for new employees and tracked skill development.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve efficiency.
- Completed bi-weekly payroll for sorters and administrative staff.
- Conducted training programs to educate associates on proper tool usage, safety practices, and maintenance procedures, resulting in a 25% decrease in tool-related accidents and incidents.
- Monitored and analyzed KPIs to track performance, identify trends, and control cost.
- Proactively identify and address potential inventory issues, such as stockouts, overstocking, or quality issues.
- Respond promptly and professionally to customer inquiries, complaints, and issues, using effective communication skills to build positive relationships with external customers.
Education
Post Graduate Certification - Supply Chain Management - Logistics
St. Lawrence College
Toronto, ON 01.2020 - 09.2020
Post Graduate Certification - Project Management
Fleming College
Peterborough, ON 05.2019 - 12.2019
Skills
Scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Helped other stations by analyzing issues and improving the operations to maximize efficiency.
- Supervised team of 18 staff members.
- Trained Supervisors, sorters and admin staff.
Software
Power BI
Sharepoint
Microsoft Project
SAP
Timeline
Operations Supervisor
Intelcom Express
05.2020 - Current
Post Graduate Certification - Supply Chain Management - Logistics
St. Lawrence College
01.2020 - 09.2020
Post Graduate Certification - Project Management
Fleming College
05.2019 - 12.2019
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