Mohammad Aatif Baki
Ottawa
Summary
Diligent Customer support associate, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Excelled in teamwork and problem-solving, achieving a 100% customer satisfaction rating. Skilled in Microsoft Office and online chat support, demonstrating a strong ability to multitask and communicate effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Associate
Aphria Inc.
06.2023 - 12.2023
- Operated and maintained various production machinery, ensuring optimal performance and minimal downtime.
- Collaborated with team members to meet daily production goals, consistently achieving 90 to 100% of targets.
- Conducted quality checks on products, identifying defects and implementing corrective measures to uphold company standards.
- Assisted in training new staff on equipment operation and safety protocols, fostering a culture of safety and efficiency.
- Monitored inventory levels and reported shortages to management, helping to streamline the production process.
Customer Success Associate
D Mart Supermarket
06.2018 - 04.2022
- Provided high-quality customer service via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Maintained a 100% customer satisfaction rating through effective problem-solving and follow-up techniques.
- Documented customer interactions in the CRM system to ensure accurate records and facilitate follow-up.
- Assisted in training new team members on best practices for customer service and system usage.
- Collaborated with cross-functional teams to identify and implement process improvements, resulting in a reduced response times.
Education
Bachelor of Technology - Civil Engineering
Sankalchand Patel University
Gujarat, India06-2022
High School Diploma -
School of Achievers
Gujarat, India04-2017
Skills
- Desktop support
- Online Chat Support
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Microsoft Windows and Office
- Multitasking Abilities
- Excellent Communication
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Urdu
Professional Working
Certification
Google Ads Search Certification
Timeline
Production Associate
Aphria Inc.
06.2023 - 12.2023
Customer Success Associate
D Mart Supermarket
06.2018 - 04.2022
Bachelor of Technology - Civil Engineering
Sankalchand Patel University
High School Diploma -
School of Achievers
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