SABUJ MAZUMDER
Vancouver,BC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
1
1
year of professional experience
Work History
Shift Manager
Pizz Hut
09.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Customer Service representative
Pizza Hut
07.2022 - 09.2023
- Efficiently cooked orders based on established recipes and modifying as per customer request
- Handled customer service request & resolved issues with guest satisfaction
- Attending phone calls for orders confirmation
- Communicate with team members to provide delivery on time
- Maintaining stock management register
- Manage workflow to maximize customer satisfaction and minimum waste
- Keep area neat, clean & organized all the time.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Masters of Business Administration - Management
University Canada West
Vancouver, BC09.2023
Bachelor of Business Administration - Accounting
National University
Dhaka, Bangladesh2022
Skills
- Customer Service
- Store Management
- Complaint Resolution
- Office Administration
- Cash Handling Expertise
- Team Management
- Quick learner
- Verbal and Written Communication
- Accurate Money Handling
- Train Employees
- Payment Processing
- POS Transactions
- Customer Experience Management
- Coaching and Mentoring
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Timeline
Shift Manager
Pizz Hut
09.2023 - Current
Customer Service representative
Pizza Hut
07.2022 - 09.2023
Masters of Business Administration - Management
University Canada West
Bachelor of Business Administration - Accounting
National University
Similar Profiles
MILLICENT AMOAHMILLICENT AMOAH
Shift Supervisor at AMERICANA PIZZ HUTShift Supervisor at AMERICANA PIZZ HUT
Jahaira LopezJahaira Lopez
Server/Hostess at Ah' PizzServer/Hostess at Ah' Pizz
Margaret TrifonoffMargaret Trifonoff
Customer Service and Kitchen Hand at The Sandwich Hut & The Potato and Yiros HutCustomer Service and Kitchen Hand at The Sandwich Hut & The Potato and Yiros Hut
Lucheng ZhouLucheng Zhou
Intern at INGSHI Information Technology Co., Ltd.Intern at INGSHI Information Technology Co., Ltd.
Ellie CouzinsEllie Couzins
Volunteer at Louis Brier Home & HospitalVolunteer at Louis Brier Home & Hospital