Mohammad Zaidi
Edmonton,Canada
Summary
Detail-oriented and motivated business analyst with over 2 years of experience in analyzing business processes and collaborating with stakeholders in the retail sector. Excited to leverage strong analytical skills and deep understanding of clinical systems to deliver innovative solutions and drive operational efficiency at your organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst
The Goat Meats & Grocery Inc.
03.2023 - Current
- Collaborated with cross-functional teams to gather and document business requirements for retail systems, ensuring alignment with client needs
- Conducted user acceptance testing (UAT) for application updates and enhancements, leading to a 20% reduction in post-launch issues
- Facilitated workshops with stakeholders to identify gaps in current processes and recommend optimized solutions
- Translated complex business requirements into clear system specifications, enhancing communication between technical and business teams
- Engaged with retail stakeholders to gather feedback and assess system performance, aiding in developing user manuals and training materials
- Supported the testing and implementation of clinical integrated systems, contributing to improved data exchange processes
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Assistant Director of Admissions
CDI College
07.2020 - 03.2023
- Collaborated with the admissions team to develop and implement effective strategies to attract prospective students
- Managed a caseload of prospective students, providing personalized guidance throughout the admissions process
- Conducted information sessions and campus tours for prospective students and families
- Utilized CRM software to track and follow up with prospective students
- Coordinated recruitment events and represented the institution at college fairs and high school visits
- Analyzed data to assess the effectiveness of admissions strategies and make recommendations for improvement
Account Manager
ADT by TELUS
12.2018 - 06.2020
- Demonstrated proficiency in prospecting, cold calling, and lead generation to drive new business opportunities
- Developed and delivered compelling product demos and presentations to educate customers on complete solutions, resulting in high customer satisfaction
- Provided tailored solutions to new customers, achieving a50% retention rate and acquiring50+ referrals over the year
- Collaborated cross-functionally with marketing, product, and customer support teams to ensure client satisfaction
- Managed the entire sales cycle from prospecting to closing
- Utilized strong communication skills to build relationships with clients and drive sales opportunities
- December2018 - June2020, Full-time (Five8 hr shifts/week)
Sales Coordinator
IKK BMC Waterproofing Co.
12.2015 - 10.2018
- Managed end-to-end customer escalations with a90% success ratio
- Coordinated across B2B sales to increase revenue by20%
- Generated reports from the ERP system, quotations, and provided contract pricing to sales reps for unique customer requests
- Collaborated with managers to prepare current and yearly budgets and ensured the correct allocation of resources
- Implemented strategies to improve customer satisfaction and retention
- Conducted market research to identify new business opportunities and trends
- December2015 - October2018, Full-time (Five8 hr shifts/week)
Education
Master in Business Administration -
University of Gloucestershire
01.2015
Bachelor of Science - Applied Accounting
Anglia Ruskin University
01.2012
Skills
- Operational Management
- Process Improvement
- Strategic Planning
- Financial Management
- Data Analysis
- Cross-functional Collaboration
- Communication
- Microsoft Office Suite
- Team collaboration
- Project management
Certification
- Project Leadership Certificate, NAIT, Completed2020 (4 Months)
- Excel and Excel Expert Certificate, Pitman Training, Completed2015 (2 Months)
Languages
English
Arabic
Urdu
Timeline
Business Analyst
The Goat Meats & Grocery Inc.
03.2023 - Current
Assistant Director of Admissions
CDI College
07.2020 - 03.2023
Account Manager
ADT by TELUS
12.2018 - 06.2020
Sales Coordinator
IKK BMC Waterproofing Co.
12.2015 - 10.2018
Master in Business Administration -
University of Gloucestershire
Bachelor of Science - Applied Accounting
Anglia Ruskin University
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