Mohammad Wasim
Police Constable
London,Canada
Summary
Dynamic internet technical sales specialist with expertise in IO solutions and contact center operations. Proven ability to build customer loyalty and resolve issues efficiently. Strong skills in active listening and problem-solving, consistently delivering exceptional service. Adaptable communicator fostering strong relationships that drive customer satisfaction and retention.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Driver Helper
ABL Employment
London, Ontario
05.2026 - Current
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Abiding by all Ontario Traffic Act regulations.
- Assisted the driver with loading and unloading safely, while using the proper technique.
- Communicating with the driver to deter any safety risks and miscommunication while unloading.
Appliance Sales Specialist
Kent Building Supplies
Fredericton, New Brunswick
10.2025 - 03.2026
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Shared information on product features for various items to help customers make correct buying decisions.
- Learned and persuasively presented features and benefits of appliances and kept abreast of latest product improvements.
- Greeted customers entering appliance showroom proactively and courteously.
Internet Technical Sales Specialist
IO Solutions Contact Center
10.2022 - 03.2026
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
COLLEGE DIPLOMA - PROTECTION SECURITY AND INVESTIGATION
Cambrian college
Sudbury, ON06-2021
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Problem-solving
- Critical thinking
- Adaptability and flexibility
- Professional telephone demeanor
- Reading comprehension
Certification
- OACP certifications
- CPR-Level C
- Full G Drivers license
Languages
English
Hindi
Punjabi
Urdu
Personal Development
- Nearly two years ago, I was overweight, which was a result of the overconsumption of junk food.
- To make my goal of becoming a police constable realistic, I started working on myself. I am currently in the best physical shape of my life.
- Engaging in consistent physical activity to maintain the high level of fitness required to succeed in the law enforcement field.
Volunteer Experience
Volunteer Bookstore Assistant l Friends of the London Public Library - London, ON May 2026 - present
- Community Engagement: Serve as a positive representative for the organization. Provide helpful customer service to a diverse population.
- Problem Solving: Resolve patron inquiries independently. Maintain a welcoming environment while managing high-traffic book sales.
- Accountability & Trust: Manage cash and point-of-sale (POS) transactions accurately. Ensure all financial counts balance perfectly at shift end.
- Organization: Categorize inventory and coordinate even logistics efficiently with a team of volunteers to maximize community donation revenue.
Community Involvement
Volunteer Event Participant l Mental Health Marathon (First Responders Fundraiser) - London, ON May 2026
- Raised funds: 60% of it's registration fee went to #IVEGOTYOURBACK911 campaign.
- Advocated for wellness: Engaging with community members to reduce stigma surrounding first responder PTSD and operational stress injuries
- Demonstrated physical stamina and discipline: Ran a rigorous 10-km run, matching the physical fitness standards expected in policing.
Timeline
Driver Helper
ABL Employment
05.2026 - Current
Appliance Sales Specialist
Kent Building Supplies
10.2025 - 03.2026
Internet Technical Sales Specialist
IO Solutions Contact Center
10.2022 - 03.2026
COLLEGE DIPLOMA - PROTECTION SECURITY AND INVESTIGATION
Cambrian college