Mohammad Shamsi
Toronto,Canada
Summary
Skilled and driven System Administrator with over 9 years of experience in IT environment, specializing in Microsoft 365, Microsoft Active Directory, Microsoft Azure, Microsoft Azure Virtual desktop, Citrix, VMware and Microsoft Endpoint Configuration (SCCM). Proven ability to excel both as a collaborative team member and as an independent contributor. Proficient in executing end-to-end projects details, ensuring seamless information flow, and maintaining the utmost precision in all tasks. Committed to optimizing system performance, user experience and overall operational efficiency.
Overview
9
9
years of professional experience
8
8
Certification
Work History
Systems Administrator/Operations Support Specialist
Ministry of Treasury Board Secretariat
02.2024 - Current
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Improved system performance by implementing server upgrades and hardware replacements.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Attended meetings to deliver status reports to key stakeholders.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Contributed to development, administration and testing of disaster recovery plans.
- Led server infrastructure development, quality assurance, staging and production systems.
- Devised scripts and automation tools to improve system efficiency.
- Reduced system vulnerabilities, conducting thorough security audits and updates.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Used [Software] to track, maintain and update trouble tickets.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Boosted productivity by automating repetitive tasks through PowerShell scripting and workflow design.
- Developed custom PowerShell scripts for automating routine administrative tasks, significantly reducing manual effort.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
System Administrator / IT Consultant
MZI CONSULTING / Finastra
02.2022 - Current
- Led the successful deployment and migration of Office 365, ensuring a seamless transition from on-premises solutions to cloud-based services for email, collaboration, and productivity tools
- Managed user provisioning and license assignment in Office 365, optimizing license usage and ensuring compliance with licensing agreements
- Administered and maintained Exchange Online, including mailbox management, distribution group configuration, and mail flow troubleshooting
- Configured and maintained SharePoint Online sites, libraries, and permissions, facilitating efficient document collaboration and information sharing within the organization
- Collaborated as an integral team member in steering complete OneDrive migration projects, actively involved in planning, execution, and providing post-migration support
- Implemented and configured OneDrive for Business, ensuring secure file storage, synchronization, and access for end-users across multiple devices
- Administered Microsoft Teams, managing channels, permissions, and integrations to enhance team collaboration and communication
- Implemented and enforced security and compliance policies in Office 365, including data loss prevention (DLP), multi-factor authentication (MFA), and conditional access policies
- Diagnosed and resolved issues related to Office 365 services, ensuring minimal downtime and providing timely support to end-users
- Collaborated with IT teams and stakeholders to understand business requirements and implement Office 365 solutions that aligned with organizational goals
- Developed training materials and conducted sessions to educate end-users on Office 365 features, promoting efficient utilization of cloud-based services
- Led the planning and execution of Active Directory upgrades from Windows server 2012 to Windows server 2016 and from Windows server 2016 to windows server 2019 ensuring a smooth transition
- Monitored ADDS using Event Viewer, Reliability & Performance Monitor and Auditing
- Troubleshot DNS integration with ADDS, Group Policy applications and settings
- Created & Modified user accounts, groups, and computer objects in Active Directory
- Implemented and enforced password policies, account lockout policies, and security group memberships
- Designed and implemented Group Policies for configuring user and computer settings, ensuring compliance with organizational standards
- Implemented role-based access control (RBAC) by assigning appropriate permissions and access levels to users
- Migrated Active Directory objects and configurations between forests or domains as part of business expansion initiatives
- Successfully implemented and managed SLAs using ServiceNow, ensuring service delivery aligned with organizational standards
- Used ServiceNow for incident management, demonstrating efficiency in the creation, updating, and resolution of incidents to ensure swift issue resolution
- Proficient in TCP/IP, DNS, DHCP
- Configured and maintained routers and switches
- Strong troubleshooting skills for prompt issue resolution
- Firewall configuration to enhance network security
- Setup and management of wireless networks
- Subnetting expertise for efficient IP address allocation
- Configured of Virtual Private Networks (VPNs) for secure remote access
- Familiar with Cisco technologies in the current environment, leveraging expertise to optimize network performance, troubleshoot issues, and implement best practices for network security
- Supported hardware (printer, scanners, iPhone, laptops, desktops, servers)
- Troubleshooting, repairing, and upgrading the mission -critical PC and MAC computers, peripherals, printers, scanners and mobile devices
Systems Engineer / System Administrator
Bell Alliant
09.2020 - 10.2021
- Provided 3rd level support on all existing SCCM 2012 Servers, including Client issues
- Created and confirmed new Packages once it is tested in SCCM environment
- SCCM Patch Distribution / SCCM Software Distribution
- Created Task Sequence in SCCM 2012 to deploy Windows 10 on company desktops/laptop
- Monitored SCOM 40+ servers for the company and looked after backend line of servers
- Managed and administered Microsoft Windows Servers 2012/2016
- Conducted routine maintenance and proactive monitoring of Cisco switches, identifying and resolving potential issues before they impacted network performance
- Collaborated with cross-functional teams to design and implement VLANs, optimizing network segmentation and enhancing security measures
- Successfully managed and resolved network connectivity issues related to Cisco switches, including but not limited to VLAN misconfigurations, spanning tree protocol errors, and port security concerns
- Managed and Troubleshooted Active Directory services and replication problems, creating, managing OUs, users, Groups and Group Policies
- Implemented and administered DNS, DHCP and WINS
- Remote administration & Support of servers and Clients through RDP
- Implemented the Site topology for Active Directory replication based on network architecture
- Implemented corporate policies via Group Policies and maintained the GPOs
- Proficiently designed, implemented, and managed SharePoint Online sites, fostering streamlined document collaboration and enhancing team productivity
- Administered SharePoint permissions, ensuring secure and organized access for users while maintaining data integrity
- Collaborated with cross-functional teams to gather requirements and provide tailored SharePoint solutions to enhance business workflows
- Acted as the go-to resource for troubleshooting SharePoint issues, providing timely resolutions and user support
- Provided assistance to users in navigating and troubleshooting Microsoft 365 applications, ensuring smooth day-to-day operations
- Managed user accounts within Microsoft 365, handling tasks such as account creation, password resets, and access permissions
- Assisted in routine administrative tasks for Microsoft 365, including user onboarding, license management, and account deactivation
- Employed ServiceNow as a ticketing platform to receive, process, and track requests
- Knowledge of AODA standards and guidelines, ensuring compliance in all aspects of organizational activities
System Administrator
Grant Thornton
06.2019 - 03.2020
- Completed the migration from windows Server 2008 to Sever 2012 and 2016
- Utilized ServiceNow as a ticketing platform for the reception, processing, and monitoring of requests
- Managed the migration project of windows 7 to windows 10
- Deployed new images from SCCM and pointed to distribution point
- Installed and configured VDI desktop and supported operations team
- Deployed SMB direct for all windows 10 client machines
- Configured SCOM 2012 and installed new AD management packs for upgraded domains
- Deployed Group policy for all Windows 10 machines
- Deployed, configured, and install SCCM 2016 baseline for Grant Thornton infrastructure
- Maintained positive working relationship with fellow staff and management
- Performed variety of clerical and administrative duties pertaining to on-site support
Junior System Administrator
US Traffic Control
04.2018 - 05.2019
- Opened service tickets for clients, documenting user information and description of problem
- Successfully and promptly handle Service Desk assignments, ensuring efficient resolution in accordance with assigned priorities and meeting Service Level Agreement (SLA) requirements
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems
- Serve as the primary representative of the IT department at the designated facility, effectively managing and redirecting issues as the point of contact
- Researched alternative printing solutions to minimize supply and maintenance expenses
- Tracked hardware assets, ordering equipment to maintain accessible inventory
- Executed the deployment and configuration of virtual machines, ensuring optimal performance and adherence to organizational requirements
- Oversaw day-to-day operations of VMware vSphere environments, including monitoring resource utilization, managing user access, and ensuring system stability
- Implemented, configured, and maintained Group Policy Objects (GPOs) to enforce security policies, manage user and computer configurations, and ensure compliance with organizational standards
- Proficiently managed VMs using vCenter, ensuring streamlined virtualization operations
- Created Resource Pool, installed VMware tools, Managed memory on Virtual machine
- Engaged in regular administrative duties within the Microsoft 365 environment, encompassing various responsibilities
- Like facilitating user onboarding, managing licenses, and overseeing account deactivation
- Customized desktop environments using Group Policy preferences, improving user experience and streamlining access to essential applications and resources
- Capable of providing Tier 1&2 support for system administration, access management, and user provisioning
- Daily support of network and workstation printers and scanners
- Understanding of the Accessibility for Ontarians with Disability Act (AODA) and its regulations, demonstrating a commitment to creating accessible environments
Desktop Support Analyst / Junior System Administrator
Century Cellular
06.2015 - 03.2018
- Fielded help desk customer questions and fulfilled requests
- Resolved Level 1&2 technical issues with software, hardware and peripherals
- Assisted customers with instructional support and product troubleshooting
- Documented issues in bug tracking system for reporting
- Recorded complaints, product deficiencies, returned orders and other customer documentation in system
- Answered user inquiries to resolve computer software or hardware operation problems
- Read technical manuals or attend conferences and seminars to maintain knowledge of hardware and software
- Supported customers with password resets and account customization
Education
Diploma - Infrastructure Analyst
Netsoft College of Technology
Mississauga, ON01-2016
Dipolma - Computer Networking
Seneca College of Applied Arts And Technology
North York, ON01-2003
High School Diploma -
Lester B. Pearson Collegiate Institute
Scarborough, ON01-1999
Skills
- Microsoft Office Suite
- Technical Support
- Hardware troubleshooting
- System monitoring
- Windows administration
- End-User Training
- Virtualization Technologies
- Group Policy management
- ITIL Processes
- Disaster Recovery
- IT procedure development
- Server and System Administration
- Active Directory
- Critical Thinking
- Time management
- Decision Making
- Team Collaboration
- Attention to details
- Project management
- Adaptable
- Motivated
- Cross-Team Collaboration
- Emerging Technology Research
Certification
Azure Administrator Associate (Az-104)
Azure Virtualization Specialist (Az-140)
Azure Database Administrator (Dp-300)
Citrix Virtual Apps & desktop 6.5 (CCA)
VCP-DCV
Microsoft SCCM 2012 (70-243)
Microsoft Certified Professional (MCP)
Microsoft Identity and Access Administrator (SC-300)
Microsoft 365 Administrator (MS-102)
Timeline
Systems Administrator/Operations Support Specialist
Ministry of Treasury Board Secretariat
02.2024 - Current
System Administrator / IT Consultant
MZI CONSULTING / Finastra
02.2022 - Current
Systems Engineer / System Administrator
Bell Alliant
09.2020 - 10.2021
System Administrator
Grant Thornton
06.2019 - 03.2020
Junior System Administrator
US Traffic Control
04.2018 - 05.2019
Desktop Support Analyst / Junior System Administrator
Century Cellular
06.2015 - 03.2018
Azure Administrator Associate (Az-104)
Azure Virtualization Specialist (Az-140)
Azure Database Administrator (Dp-300)
Citrix Virtual Apps & desktop 6.5 (CCA)
VCP-DCV
Microsoft SCCM 2012 (70-243)
Microsoft Certified Professional (MCP)
Microsoft Identity and Access Administrator (SC-300)
Microsoft 365 Administrator (MS-102)
Diploma - Infrastructure Analyst
Netsoft College of Technology
Dipolma - Computer Networking
Seneca College of Applied Arts And Technology
High School Diploma -
Lester B. Pearson Collegiate Institute
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