Mohammad Raza
Elmira,ON
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
Work History
Manager
Karahi Point
Waterloo, Ontario
02.2023 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
Team Lead
Northern Valet
Toronto
06.2022 - Current
- Occasionally valeting for very important clients like the Raptors, working at some of the best hotels such as Four Seasons and St. Regis, and driving high end cars.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
Barista
Starbucks
01.2022 - 08.2022
- Company Overview: Terminal 1
- Greeting customers, taking orders in-person or mobile, preparing food/beverages and customizing as requested with an attention to detail.
- Helping with closing duties such as mopping, replacing garbage and re-stocking merchandise.
- Terminal 1
Education
Diploma - Business Management
Humber College
04.2022
Ontario Secondary School Diploma -
Fletchers Meadow High School
06.2020
Skills
- Team leadership
- Customer service
- Staff management
- Staff training and development
- Task delegation
- Shift scheduling
- Organizational skills
- Staff training
- Operational efficiency
- Conflict resolution
Hobbies and Interests
- Real Estate
- Technology
- Automotive
References
Available upon request
Timeline
Manager
Karahi Point
02.2023 - Current
Team Lead
Northern Valet
06.2022 - Current
Barista
Starbucks
01.2022 - 08.2022
Diploma - Business Management
Humber College
Ontario Secondary School Diploma -
Fletchers Meadow High School