Mohammad Qasim
Front Office
Brampton,ON
Summary
Dynamic hospitality professional with a proven track record at Courtyard by Marriott, excelling in front office administration and strategic issue analysis. Recognized for enhancing guest experiences through effective conflict resolution and meticulous financial reconciliation. Committed to maintaining high culinary standards and optimizing operational efficiency in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Night Auditor
Courtyard by Marriott
Brampton, ON
08.2024 - Current
- Conducted thorough analysis of night audit reports, guaranteeing meticulous financial reconciliation.
- Streamlined guest check-in and check-out procedures, prioritizing exceptional service delivery.
- Engaged with front desk team to ensure timely resolution of guest inquiries and issues, fostering a positive guest experience.
- Conducted regular inspections and implemented security protocols during overnight shifts to protect guest safety and property.
- Analyzed guest ledgers during night audits, efficiently addressing issues and maintaining meticulous financial documentation.
Cook
Courtyard by Marriott
Brampton, ON
08.2024 - 12.2024
- Ensured quality and consistency in menu item preparation and cooking to uphold culinary standards.
- Implemented safety protocols to ensure a clean and organized kitchen environment.
- Facilitated inventory tracking processes to optimize supply levels and minimize waste.
- Coordinated efforts with team members to maintain high standards of meal quality and efficiency during busy service periods.
Education
Post Graduate Diploma - Hotel Management
George Brown College
Toronto12-2024
Skills
Front office administration
Proficient in task management
Strategic issue analysis
Reliable work commitment
Balancing transactions
Conflict resolution skills
Visitor support
Hospitality management
Languages
English
Full Professional
Hindi
Full Professional
Certification
Smart serve
First aid CPR
G license
Timeline
Night Auditor
Courtyard by Marriott
08.2024 - Current
Cook
Courtyard by Marriott
08.2024 - 12.2024
Post Graduate Diploma - Hotel Management
George Brown College