Mohammad odeh
toronto,Ontario
Summary
Versatile Technical Assistant with a track record of enhancing customer satisfaction and streamlining operations at New Season. Skilled in hardware maintenance and technical diagnosis, coupled with exceptional problem-solving abilities and teamwork. Achieved significant improvements in efficiency and customer service, demonstrating adaptability and a keen attention to detail.
Overview
7
7
years of professional experience
Work History
Technical Assistant
New Season
01.2024 - 01.2025
- Repaired hardware infrastructure using hand tools and components.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Increased customer satisfaction by efficiently resolving technical issues.
Air Conditioning And Cooling Technician
Quick Response Company
03.2023 - 08.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Selesman
RedBull Company
02.2019 - 03.2023
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Promoted and up-sold products and services to meet needs of customers.
Loan Collector
Al-Ahlia Finance Company
01.2018 - 02.2019
- Conducted comprehensive borrower assessments to determine appropriate repayment plans based on individual financial situations.
- Managed a diverse portfolio of loans, consistently achieving or exceeding assigned collection targets.
- Demonstrated empathy while maintaining firmness when dealing with challenging collection scenarios, balancing compassion with professionalism.
- Assisted management in identifying potential high-risk loans for proactive monitoring and targeted intervention strategies.
- Utilized various communication methods including phone calls, emails, and written correspondence to maintain contact with borrowers throughout the collections process.
Education
BBA - Finance And Banking
Yarmouk University Jordan
Amman,jordan01-2018
No Degree - Air Conditioning And Cooling Technician
Vocational Training Institute
Amman ,jordan11-2018
Skills
- Equipment management
- Operations support
- Document processing
- Technical diagnosis
- Hardware maintenance
- Diagnostics procedures
- Support services
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Technical Assistant
New Season
01.2024 - 01.2025
Air Conditioning And Cooling Technician
Quick Response Company
03.2023 - 08.2023
Selesman
RedBull Company
02.2019 - 03.2023
Loan Collector
Al-Ahlia Finance Company
01.2018 - 02.2019
BBA - Finance And Banking
Yarmouk University Jordan
No Degree - Air Conditioning And Cooling Technician
Vocational Training Institute
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