Ahmed Talaat Abd El-Hameed
Jeddah
Summary
Senior Executive with comprehensive experience in the automotive field with expertise in Service, Service Marketing, Parts, Supply Chain & Logistics and customer relations management. Extensive experience with ALJ Group in managing distributorships aftersales networks covering Toyota, Lexus and Daihatsu vehicles deploying world best practices of Toyota Production System. Adept in developing, implementing and monitoring execution of plans & strategies to achieve business objectives of aftersales’ revenues, growth, profitability and market share across the entire automotive value chain. Skilled in developing optimum mix of products & services and pricing strategies to gain & retain substantial edge in competitive markets in the aftersales networks. Proficient in coordinating with clients, service providers, government agencies and internal teams and leading, mentoring and motivating multinational, multidisciplinary professional teams eliciting superior performances. Proactive, achievement driven, multitasking, ethical professional with excellent strategizing, organizing, communicating, problem solving, decision-making, planning & execution competencies.
Overview
33
33
years of professional experience
Work History
Service Manager
Abdullah Hashim Company LTD., Sole Distributor of Honda
12.2019 - Current
- Fully responsible for the Makkah Road K10 Service Center P&L operation of maintenance, body & paint and stock maintenance of entire Kingdom for new Honda cars. K10 Centre is the largest Honda Service Centre in Gulf & MENA Countries.
Service Manager
Petromin, Distributor of Nissan
07.2017 - 11.2019
- Fully responsible for the Makkah area operations for Nissan, a multi-brands operation (Auto-Care).
Service Manager
Al Haj Hussein Ali Reza, Sole Distributor of Mazda, Peugeot and Geely
07.2015 - 04.2017
- Fully responsible for the P&L for the Makkah Rd Centre operation.
- Improves service parts supply rate operation system through comprehensive monitoring of parts service rate and follow up with Parts Manager.
- Enforces budgetary control and ensure that targets are met.
- Ensures service centers is operating smoothly according to Company Policy & Procedures.
- Monitors competitors’ activities and customer requirements, and decide necessary actions.
- Builds teamwork spirit between staff of service.
- Improves productivity through continuous improving activates (Kaizen).
- Enhance customer satisfaction through handling customers’ complaints, analyze root causes and plan changes on service centre.
Aftersales, General Manager
Al Barashi - Cars, KIA Sole Dealership in Makkah Territory
06.2013 - 06.2015
- Fully responsible for the P&L for the aftersales operation.
- Improves parts operation system through comprehensive monitoring of parts movement and line items profitability.
- Enforces budgetary control and ensure that targets are met by all aftersales network.
- Ensures that all Service and Parts Centers are operating smoothly according to Company Policy & Procedures.
- Strengthens aftersales marketing activities in the territory and increase number of units serviced, labor sales, parts profitability and other sales through:
- Contracts with fleet users.
- Local campaigns.
- Monitors competitors’ activities and customer requirements and decide necessary actions.
- Builds teamwork spirit between staff of all aftersales.
- Improves aftersales network productivity through continuous improving activates (Kaizen).
Service Manager
Abdul Latif Jameel Co. Ltd., Sole Distributor of Toyota & Lexus
07.1992 - 09.2012
- Enforces budgetary control and ensures sales targets are met by the Center.
- Manages departmental expenses and ensures net profit as set by management are met.
- Manages the service personnel and develops technical skills.
- Maintains the employees satisfaction and motivation.
- Monitors product quality and forward technical/market product reports to quality assurance department.
- Initiates housekeeping system and procedures.
- Ensures proper utilization of all the service facilities and maintains equipment in proper working condition.
- Ensures that all sections in the Service Center are operating smoothly according to company policy and procedures.
- Executes the service marketing plans and monitors the competitors’ activities in his area.
Education
Automotive Engineering
High-Tech Institute
07.1987
Skills
- Optimistic outlook
- Leadership in group settings
- Multitasking and organization
- Problem-solving
Languages
English
Professional Working
Timeline
Service Manager
Abdullah Hashim Company LTD., Sole Distributor of Honda
12.2019 - Current
Service Manager
Petromin, Distributor of Nissan
07.2017 - 11.2019
Service Manager
Al Haj Hussein Ali Reza, Sole Distributor of Mazda, Peugeot and Geely
07.2015 - 04.2017
Aftersales, General Manager
Al Barashi - Cars, KIA Sole Dealership in Makkah Territory
06.2013 - 06.2015
Service Manager
Abdul Latif Jameel Co. Ltd., Sole Distributor of Toyota & Lexus
07.1992 - 09.2012
Automotive Engineering
High-Tech Institute
Similar Profiles
Omran AhmedinOmran Ahmedin
Customer Relationship Management at Abdullah Hashim, Honda CompanyCustomer Relationship Management at Abdullah Hashim, Honda Company
Ahmad RowaihyAhmad Rowaihy
Fleet sales supervisor at HONDA - Abdullah hashimFleet sales supervisor at HONDA - Abdullah hashim
Jehad wazaniJehad wazani
Corporate Sales Supervisor at Abdullah Hashim Co (Honda)Corporate Sales Supervisor at Abdullah Hashim Co (Honda)
Ammar AmroAmmar Amro
Quality control senior specialist at National Water CompanyQuality control senior specialist at National Water Company
Ghada Bandar BagassiGhada Bandar Bagassi
Trainee Lawyer at Itmam company for law and legal consultationsTrainee Lawyer at Itmam company for law and legal consultations