Mohammad Nafis
Sun Valley
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
06.2019 - Current
- Maximized revenue by recommending appropriate rental products and upselling services to customers, plus collaborating with team members to improve sales strategies and meet monthly targets.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Resolved customer disputes to maintain positive relationships and increase customer base. Also, educated clients on rental policies and procedures to minimize misunderstandings and disputes.
- Contributed to company growth by achieving individual sales goals while supporting overall team objectives consistently.
Front Desk Receptionist
Travelodge Sylmar
04.2021 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and confidentiality of sensitive data to protect customer and business information compliance with company policies.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Collected room deposits, fees, and payments while managing high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Flex Associate
Amazon
08.2020 - 03.2021
- Helped maintain stock levels through timely restocking, reducing instances of out-of-stock items and missed sales opportunities also performing inventory controls, such as counting and stocking merchandise.
- Responded proactively to changes in schedule or workload, demonstrating flexibility and adaptability under pressure.
- Enhanced customer satisfaction by providing efficient and accurate information on products and services.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
Crew Member
Wendys Fast Food
07.2018 - 06.2019
- Worked front counter, drive-thru, and other areas by taking orders, preparing meals, and collecting payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
GED -
Los Angeles Valley College
Van Nuys, CASkills
- Empathy
- Problem-solving
- Intelligence
- Dependable and responsible
- Excellent communication
- Critical thinking
- Kindness
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Front Desk Receptionist
Travelodge Sylmar
04.2021 - 09.2021
Flex Associate
Amazon
08.2020 - 03.2021
Rental Sales Agent
Avis Budget Group
06.2019 - Current
Crew Member
Wendys Fast Food
07.2018 - 06.2019
GED -
Los Angeles Valley College
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