MOHAMMAD MONIRUL ISLAM
Apt: 817, 54 West Hastings St. Vancouver,Canada
Summary
Looking for a career where there is opportunity and improvement in both individual and group based jobs that frequently face various challenges and serve the community with individual and hard work. Fourteen years' experience in property service & Security also in the hospitality industry.
Overview
10
10
years of professional experience
Work History
Enforcement Officer
Gardaworld
12.2021 - Current
- Perform investigations, surveillance, and law enforcement on all assigned cases by probation officers
- Issue citations; make arrest handle calls for service, customer service, report writing and assist with special events and traffic control
Protective Service Guard
Chances Maple Ridge (CASINO)
07.2023 - 12.2023
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Investigates security breaches, incidents, and other alarming behavior
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Customer Service
Ticket Enforcement officer
Commissionaires
01.2023 - 06.2023
- Company Overview: (City of Regina)
- Perform investigations, surveillance, and law enforcement on all assigned cases by probation officers
- Issue citations; make arrest handle calls for service, customer service, report writing and assist with special events and traffic control
- (City of Regina)
Security Guard
Securiguard
06.2022 - 12.2022
- Company Overview: (KLTP)
- Ensuring employees have identity verification and that unauthorized people cannot enter the workspace without guest passes or other credentials
- Monitoring video surveillance for any unusual activity in locations around the office
- Performing security procedures such as metal detectors or bag checks
- Educating staff on proper security procedures and requirements
- Performing routine inspections of specific areas
- (KLTP)
Care Giver
Aastha Home Care and Training Centre
01.2020 - 02.2021
- A Resident Care Attendant provides direct care to frail elderly residents by attending to their Activity of Daily Living needs. This includes washing, grooming, toileting, transferring, bathing, escorting residents and requires familiarity with equipment such as mechanical lifts, oxygen concentrators and various other types of medical equipment.
- Organization of work and creative problem solving with a gentle approach to care is required in caring for our residents.
Supervisor
Fountain News Agency
02.2017 - 08.2019
- Provide prompt and efficient responses to customer via phone, email, social media, and chat address and resolve customer complaints or concerns in a professional and timely manner maintain a high level of company product knowledge to effectively answer customer queries Identify opportunities to upsell or cross-sell products and services to customers.
- Collaborate with other team members and departments to ensure customer satisfaction keep accurate records of customer interactions and transactions in the POS system follow company policies and procedures when handling customer requests and issues continuously strive to improve customer service skills and knowledge through training programs.
Service cashier
Woolworths Ltd.
03.2015 - 01.2017
- Company Overview: - Sydney, Australia
- Provides a positive customer experience with fair, friendly, and courteous Service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers Questions
- Doing Banking, Change Order, receiving, Cash handling
- Processes return transactions
- - Sydney, Australia
Education
Basic Security Training -
Vancouver, BC01.2022
OHS standard first Aid, CPR-C and AED -
St.Mark James
Regina, SK01.2022
The private investigations and security guard -
Regina, SK01.2021
Diploma - Diploma of Care Giver
Aastha Home Care And Training Centre
Chittagong, BD01-2019
Advance Diploma Of Hospitality Management - Hospitality Management
01.2009
Achieved Australian Commercial Cook Certificate -
TAFE
01.2009
Advance Diploma of Accounting - Accounting
01.2006
Bachelor of Business Administration - Finance
Chittagong University
01.2002
Higher Secondary School Certificate - Commerce
01.1998
Secondary School Certificate - Social Science
01.1996
Skills
- Enforcement Officer
- Security Guard
- Care Giver
- Media
Alternative Email
monir_mahadi@yahoo.com
Additional Curriculum
- Private Investigations and Security Guard, Regina, SK, 2021
- Basic Security Training, Vancouver, BC, 2022
- OHS Standard First Aid, CPR-C and AED, St. Mark James, Regina, SK, 2022
- PAL and RPAL, Arm Guard License, Not Specified
- Class 5 Driving License with Clean Abstract, BC, Not Specified
- How to Handle Mental and Disabled People, Vancouver, BC, 2022
- Occupational First Aid Level 2 (OFA-2), Not Specified
- Australian Commercial Cook Certificate, TAFE, 2009
- 5th position among 6500 contestants in the National Cooking Reality Show, Bangladesh, Not Specified
- Television Cooking Show Participation, Not Specified
- Hospitality Award, 2nd International Tourism Hospitality Management, Colombo, Sri Lanka, 2014
Timeline
Protective Service Guard
Chances Maple Ridge (CASINO)
07.2023 - 12.2023
Ticket Enforcement officer
Commissionaires
01.2023 - 06.2023
Security Guard
Securiguard
06.2022 - 12.2022
Enforcement Officer
Gardaworld
12.2021 - Current
Care Giver
Aastha Home Care and Training Centre
01.2020 - 02.2021
Supervisor
Fountain News Agency
02.2017 - 08.2019
Service cashier
Woolworths Ltd.
03.2015 - 01.2017
OHS standard first Aid, CPR-C and AED -
St.Mark James
The private investigations and security guard -
Advance Diploma Of Hospitality Management - Hospitality Management
Achieved Australian Commercial Cook Certificate -
TAFE
Advance Diploma of Accounting - Accounting
Bachelor of Business Administration - Finance
Chittagong University
Higher Secondary School Certificate - Commerce
Basic Security Training -
Diploma - Diploma of Care Giver
Aastha Home Care And Training Centre
Secondary School Certificate - Social Science
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