Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammad Kharabsheh

Clarence-Rockland,ON

Summary

Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Professionally interacted with customers to promote 100% customer service ratings.

Reliable employee seeking management position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure management position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Tasks and training in managment Skills. Motivated to learn, grow and excel in retail Industry.

Overview

15
15
years of professional experience

Work History

Store Manager

Dollarama
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Night Operators Manager

Rona
09.2022 - 08.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Store Manager

Walmart
04.2021 - 09.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Analyzed and interpreted store trends to facilitate planning.
  • Lead the team to success.

Backroom Lead Manager

Walmart
10.2020 - 04.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Department Manager

Walmart
10.2019 - 10.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.

Claims Associate

Walmart
02.2019 - 10.2020
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Affirmed or denied coverage fairly based on thorough investigations.
  • Investigated damages, gathering information from diverse sources and delivering comprehensive reports.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Oversaw claim recoveries, subrogation and salvage.
  • Generated, posted and attached information to claim files.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Modified, updated and processed existing policies.

Sales Floor Associate

Walmart
10.2018 - 02.2019
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Lawyer

Own Firm
03.2010 - 06.2018
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Drafted agreements, contracts and other legal documents .
  • Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients.
  • Represented and advised clients on legal areas.
  • Advised clients to settle cases in lieu of protracted litigation.
  • Developed compliance best practices for company.
  • epresented cases by successfully presenting case facts, precedents and legal nuances.

Education

Certificate - Leadership Tune-Up

Harvard Business Publishing
12.2021

Certificate - Leading People

Harvard Manager Mentor
10.2021

Master Of Laws -

Amman Al Ahliya University
Amman
06.2011

Bachelor In Law - Law Studies

Amman Al Ahlya University
Amman
06.2004

High School Certificate -

Firas Al Ajlouni High School
Amman
05.2004

Skills

  • Inventory Control
  • Performance Monitoring and Evaluation
  • Sales Promotion
  • Work Planning and Prioritization
  • Administrative Management
  • Management Training
  • Time Management
  • Focus and Follow-Through
  • Policy Development and Enforcement
  • Assignment Delegation
  • Human Resources Oversight
  • Business Leadership
  • Shift Scheduling
  • Pricing and Markdowns
  • Department Oversight
  • Store Opening and Closing
  • Problem Anticipation and Resolution
  • Hiring and Training
  • Records Organization and Management
  • Coaching and Mentoring
  • Attention to Detail
  • Verbal and Written Communication
  • Store Organization
  • Customer Service
  • Incident Reports
  • Stock Rotation
  • Money Handling
  • Goals and Performance
  • Supervisory Abilities
  • Customer Relations
  • Inventory Tracking and Management
  • Job Assignments
  • Answering Customer Questions
  • Team Relationships
  • Theft Reduction
  • Leadership

Timeline

Store Manager

Dollarama
08.2023 - Current

Night Operators Manager

Rona
09.2022 - 08.2023

Assistant Store Manager

Walmart
04.2021 - 09.2022

Backroom Lead Manager

Walmart
10.2020 - 04.2021

Department Manager

Walmart
10.2019 - 10.2020

Claims Associate

Walmart
02.2019 - 10.2020

Sales Floor Associate

Walmart
10.2018 - 02.2019

Lawyer

Own Firm
03.2010 - 06.2018

Certificate - Leadership Tune-Up

Harvard Business Publishing

Certificate - Leading People

Harvard Manager Mentor

Master Of Laws -

Amman Al Ahliya University

Bachelor In Law - Law Studies

Amman Al Ahlya University

High School Certificate -

Firas Al Ajlouni High School

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Mohammad Kharabsheh