Mohammad Khan
Calgary,AB
Summary
Leading Support Executive with 5 years of Banking experience ranging from Personal, Business and Corporate finance. Experienced in creating, developing and maintaining client relationships. History of maintaining smooth and efficient day to day operations with highly satisfied customers and staff members. Well-organized and proactive with a good grasp of business operations, customer needs and daily practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Delivery Coordinator
T&T Honda
09.2023 - Current
- Utilized effective communication techniques to coordinate with customers and other stakeholders for successful delivery completion
- Developed strong relationships with internal departments to ensure successful completion of tasks related to delivery coordination
- Provided superior customer service by responding promptly to inquiries regarding delivery schedules or changes in orders.
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
Relationship Support Executive
Barclaycard/Pareto Law
09.2022 - 06.2023
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Supported Account Managers by making sure all admin tasks were complete and to a high standard within given time scales by liaising with the merchant
- Collaborated with various leaders and departments to establish organizational goals, strategic plans, and objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Business Development Executive
Barclaycard/Pareto Law
03.2022 - 09.2022
- Constructed retention and growth strategies and delivered on strategies to build strong business pipeline
- Developed new business and long-term account opportunities through prospecting and cold calling
- Researched competitive products and services by identifying and evaluating features and pricing strategies of competitors' offerings.
- Stayed current on company offerings and industry trends.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
Senior Advisor
Barclaycard/Pareto Law
12.2020 - 03.2022
- Handling enquiries, navigating various systems at once, achieving and maintaining targets for sales and staying on track for different KPI's
- Working collaboratively with different business entities and showing them how various payment terminals can benefit their business
- Interviewed clients to determine assets, liabilities and cash flow
- Investigated products/markets to determine areas for opportunity.
- Developed a strong understanding of emerging trends and technologies in the industry, enabling informed decision-making on potential investments or strategic partnerships.
- Developed comprehensive strategies for clients to achieve their financial goals, resulting in increased satisfaction and loyalty.
Local Banker
TSB. Local Banker
08.2018 - 11.2020
- Meeting and maintaining excellent relationships with customers and providing an excellent and professional service to customers at all times
- Reviewing borrowing options with customers making sure these are both affordable and the best choice for the customer
- Digital Wizard' for the North East area which included coaching my branch on banking online, offering them extra support and delivering workshops to help them build their confidence on online and new products.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Assistant
Tesco
04.2015 - 08.2018
- Warehouse organization and time management
- Efficiently dealing with customer inquiries via phone, email, and in-person
- Provided excellent customer service by promptly addressing customer inquiries and complaints with a professional and courteous attitude.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained accurate records of customer interactions, inputting data into CRM systems for tracking purposes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
BA (hons) Performance -
Northumbria University
07.2018
A Levels in English Language, Photography and Performance -
Trinity Catholic College Sixth Form
07.2015
Skills
- Client Relationships
- Customer Communication
- Customer Retention
- Leadership
- Meeting Coordination and Support
- Negotiation
- Professional
- Team Working
- Team Leadership
- Customer Relations
- Flexible and Adaptable
- Team Management
- Dependable and Responsible
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Personal Information
Title: Relationship Support Executive
Awards
Top 3 Performer in Small Business Sales (11/2020 - 03/2022)
Projects
Wellness Champion for Small Business (Barclaycard) 2020-2022, Managed 130 colleagues and implemented ways to improve Mental Health within the workplace. "Wellness Wednesdays" was an independent project within small business which helped improve productivity, mental wellbeing and improved morale during COVID. T.I.D.E. (Togetherness, Inclusion, Diversity, Ethics) (2022-2023), Collaborated with various Managers and heads of departments to create an open environment for colleagues to raise their concerns without judgement. Acted on feedback given from colleagues and discussed concerns with management which in turn would make minor adaptations to roles which would make colleagues feel more at ease with their responsibilities and expectations, increasing productivity within the area.
Timeline
Delivery Coordinator
T&T Honda
09.2023 - Current
Relationship Support Executive
Barclaycard/Pareto Law
09.2022 - 06.2023
Business Development Executive
Barclaycard/Pareto Law
03.2022 - 09.2022
Senior Advisor
Barclaycard/Pareto Law
12.2020 - 03.2022
Local Banker
TSB. Local Banker
08.2018 - 11.2020
Customer Service Assistant
Tesco
04.2015 - 08.2018
BA (hons) Performance -
Northumbria University
A Levels in English Language, Photography and Performance -
Trinity Catholic College Sixth Form
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