Mohammad Khan
Winnipeg,MB
Summary
Apt at maintaining relationships with customers and clients based on trust, loyalty and skilled service. Insightful seller with knowledge of data analysis, inventory management, and shipment processing. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
E-Commerce Associate
Walmart
Winnipeg, MB
07.2021 - 12.2022
- Provided expert product knowledge and guidance to customers in the electronics department
- Successfully met sales targets through effective communication and product recommendations
- Ensured proper inventory management and restocking of merchandise.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Coordinated shipping logistics for online orders.
Customer Service Associate
Telus Communications
Winnipeg, MB
06.2020 - 11.2022
- Escalated and resolved customer issues promptly for heightened satisfaction
- Efficiently addressed customer inquiries, maintaining a commitment to excellence
- Tailored product recommendations based on individual needs, maximizing sales opportunities
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Teacher
Quasar
Dhaka, Bangladesh
01.2016 - 11.2018
- Executed engaging lesson plans, improving student performance by 20%
- Tailored instruction for diverse student needs, fostering a positive learning environment.
Retail Sales Associate
Arong
Dhaka, Bangladesh
01.2016 - 11.2018
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Education
BS - Economics
University of Manitoba
Winnipeg, MB12-2023
Skills
- Transaction Processing Accurate and efficient handling of transactions
- Customer Service Excellence Proven track record of providing exceptional customer service and tailoring recommendations to meet individual needs
- Sales and Merchandising Achieved and exceeded sales targets by effectively showcasing products and maintaining visually appealing displays
- Advanced Document Formatting and Data Analysis in Microsoft Word and Excel
References
References available upon request.
Accomplishments
Identified and addressed operational inefficiencies at Telus, increasing team productivity by 7%
Languages
Bengali
Native/ Bilingual
Timeline
E-Commerce Associate
Walmart
07.2021 - 12.2022
Customer Service Associate
Telus Communications
06.2020 - 11.2022
Teacher
Quasar
01.2016 - 11.2018
Retail Sales Associate
Arong
01.2016 - 11.2018
BS - Economics
University of Manitoba
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