Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Mohammad Jolaj

Mississauga

Summary

Hardworking individual with customer service, high level of sales skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Supervisor

Krazy Binz
09.2021 - 12.2021
  • Received store deliveries and transported items to correct facility locations
  • Maintained clean and organized facility to prevent accidents, damages and lost items
  • Answered customer queries and complaints and provided prompt solutions
  • Dealt with customer complaints and rectified product and service issues
  • Handled customer transactions and balanced cash drawers
  • Implemented security measures to prevent store theft and trespassing
  • Supervised work of cashiers, training new team members and monitoring performance
  • Coordinated restocks to keep retail displays organized and full for customers
  • Tracked store inventories and ordered new materials to prevent shortages
  • Operated forklifts and pallet jacks to transport multiple freight loads.

Operations Manager

Luxoclean Inc.
12.2021 - 01.2023
  • Reviewed operations performance reports to drive improvement.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Monitored performance metrics and responded to notifications daily.
  • Brought about substantial operational improvements by reworking policies.
  • Managed Luxoclean commercial operations and budgetary needs.
  • Collaborated with Tweaked SEO, a local marketing firm to plan growth initiatives such as the online presence of the company.
  • Analyzed expenses and revenues and compared to budget and forecasts to modify
    operations and spending for enhanced profitability.

Shipper - Receiver

Gray Ridge Eggs Inc.
02.2023 - 04.2023
  • Pick and assemble customer orders on pallets while safely ensuring a high degree of accuracy
  • Organize stock / stock rotation
  • Load orders onto trailers.

Sales Person

Telus Mobility
05.2023 - 07.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Business Manager

Pristine View Home Services
08.2023 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Assisted with hiring process and training of new employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Bachelor of Science - Mechanical Engineering

Hashemite University
02.2021

Graduate Certificate - Supply Chain Management - Global Logistics

Mohawk College of Applied Arts And Technology
Hamilton, ON
12.2022

Skills

  • Planning & Organizing
  • Sales and Marketing
  • Team Management
  • Data Management
  • Computer skills
  • Good Work Ethic
  • Customer Service
  • Microsoft Office
  • Supervision & Leadership
  • Damage Identification and Reporting
  • Pallet Jack Use
  • Shipment Tracking
  • Safety Procedures
  • Materials Transport
  • G-License

Certification

Six Sigma Yellow Belt Certificate - 2022

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Business Manager

Pristine View Home Services
08.2023 - Current

Sales Person

Telus Mobility
05.2023 - 07.2023

Shipper - Receiver

Gray Ridge Eggs Inc.
02.2023 - 04.2023

Operations Manager

Luxoclean Inc.
12.2021 - 01.2023

Store Supervisor

Krazy Binz
09.2021 - 12.2021

Bachelor of Science - Mechanical Engineering

Hashemite University

Graduate Certificate - Supply Chain Management - Global Logistics

Mohawk College of Applied Arts And Technology

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Mohammad Jolaj