MOHAMMAD JAAFAR
Mississauga
Summary
Operations: Experienced and self-motivated with extensive understanding day to day business services and needs. Highly capable of maintaining work-life balance. Courier and delivery: 4+ years of operating large volumes of packages to clients quickly and efficiently, even in high-pressure situations. Clean driving record. Strong communication: Customer service representative with 5+ years of experience dealing with customer inquiries, complaints, and care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Parts Delivery Driver & Assistant
Canadian Auto Smart
10.2022 - 01.2024
- Maintained accurate records of delivery details such as invoices and proof of delivery
- Replaced worn or defective parts with new parts that were compatible with the vehicle
- Delivered customer vehicle upon maintenance & safety inspection being completed
- Viewed machine parts inventory resources ensuring availability of parts are adequate for repairs and maintenance
- Developed a system to track and monitor customer orders and delivery times, reducing delivery delays
- Worked closely with mechanics and parts advisors to ensure accurate part matching and reduce installation errors
- Monitored and reported low inventory levels to purchasing staff to prevent service delays
- Used handheld devices or apps to confirm orders, scan barcodes, and update delivery statuses in real-time
Courier Driver
Fleet Optics inc
10.2019 - 08.2021
- Further assisted customers with issues regarding an incorrect product purchase
- Notified managers of major issues regarding a product return
- Delivered various packages as a safe drop or to concierge & security
- Sending parcel to customers preferred address or instructions on cellular device
- Recorded delivery using paperwork and cellular device
- Reported any errors or unsuccessful delivery as per reason on device
- Practiced safe and secure methods for unloading packages to avoid any damages
- Provided exceptional customer service by maintaining a professional and courteous demeanor at all times
- Worked independently with minimal supervision, maintaining high levels of accountability and reliability
Retail sales associate
Staples
09.2016 - 07.2017
- Understood many methods for labeling or printing signs
- Helped customers with various questions regarding a product
- Excellent environment allowed me to produce given task quickly and efficiently
- Before closing time facing of products were performed
- Assisted customers with product inquiries, returns, and purchases, ensuring a positive shopping experience
- Demonstrated strong time management and multitasking skills, particularly during peak hours or seasonal sales
Education
Diploma -
Rick Hansen Secondary School
Mississauga, ON06-2018
Diploma - Police Foundations
Humber College
Etobicoke, ON04.2022
Skills
- Customer Service
- Communication Skills
- Computer Skills
- Adaptability
- Ability to Multitask
- Ability to Work in a Team
Certification
- G Class License
- Security Guard License
- First Aid CPR/AED Level C
Timeline
Auto Parts Delivery Driver & Assistant
Canadian Auto Smart
10.2022 - 01.2024
Courier Driver
Fleet Optics inc
10.2019 - 08.2021
Retail sales associate
Staples
09.2016 - 07.2017
Diploma - Police Foundations
Humber College
Diploma -
Rick Hansen Secondary School
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