MOHAMMAD HUSSEIN
St.Adolphe,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (in Store) and Delivery Driver
Dominos
2023.08 - Current
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Assisted with meal planning and food preparation at select customer locations
- Maintained excellent working relationships with distribution and customer staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Delivery Driver
Skip The Dishes
2022.01 - Current
- Work with technology to interact with clientele via App for meaningful accurate communication
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Delivery Driver
Santa Lucia
2021.01 - 2023.01
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Sales Associate
TJX
2020.11 - 2021.02
- Advise customers on use and care of merchandise, to ensure mutual trust and communication is established, provide advice concerning specialized services
- Quote prices and credit terms for purchases and trade in items, to ensure customers satisfaction and increase of revenue sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Fulfillment Associate
Amazon
2018.10 - 2019.01
- Ability to carry heavy merchandise from truck to correct counter in sales floor according to label
- Responds to Department Manager(s) in completing overstock process, to ensure shelves are properly organized
- Adheres to disposing of trash/boxes quickly to keep work area clean and hazard free.
- Demonstrated adaptability by cross-training in multiple job functions within fulfillment center.
- Followed procedures at all times for personal and team safety.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Dishwasher/server
GFB
2017.01 - 2018.06
- Developed time management skills in working in high stress environment, while cooperating with coworkers to accomplish order
- Organized clean workspace to ensure safety and sanitization of equipment
- Developed understanding of customer satisfaction and communication.
Waiter
Cafe Al-Rafedien
2014.01 - 2014.09
- Ability to multitask under pressure, while relying order information to kitchen staff, to ensure customer order is correct
- Demonstrate respect for working in team environment, while highlighting importance of supporting team members and providing respectful feedback.
- Maintained a clean and organized dining area, contributing to pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
ELAN 1060 -
Red River College
Steinbach, Manitoba12.2020
Deutsch für zuwanderer -
Berlitz
Duisburg, Germany12.2019
Deutsch für zuwanderer -
Volkshochschule
Duisburg, Germany12.2017
KompAS -
Integration und Job Coaching Program at DD
Duisburg, Germany12.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Languages
English
Professional Working
Arabic
Native or Bilingual
Referencesavailable
True
Profile - Abilities
- Ability to verbally communicate in English, Arabic, and Kurdish, to ensure a quality level of understanding is fulfilled and individuals feel heard.
- Demonstrated ability to meet client expectations and identify their needs through providing relevant information and responding to questions in a prompt and effective manner.
- Organized and Detail-Oriented individual with highly effective interpersonal communication, understanding of verbal and non-verbal cues to ensure a smooth interaction between clientele.
Community Service
Summer Camp Mentor, 2020-06-01, 2020-09-30, MIA Summer Day Camp, Winnipeg, MB, Volunteer
Training
CPR and First Aid Level C, 2020-01-01, 2023-12-31, Richer, MB
Timeline
Customer Service Representative (in Store) and Delivery Driver
Dominos
2023.08 - Current
Delivery Driver
Skip The Dishes
2022.01 - Current
Delivery Driver
Santa Lucia
2021.01 - 2023.01
Sales Associate
TJX
2020.11 - 2021.02
Fulfillment Associate
Amazon
2018.10 - 2019.01
Dishwasher/server
GFB
2017.01 - 2018.06
Waiter
Cafe Al-Rafedien
2014.01 - 2014.09
ELAN 1060 -
Red River College
Deutsch für zuwanderer -
Berlitz
Deutsch für zuwanderer -
Volkshochschule
KompAS -
Integration und Job Coaching Program at DD
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