Summary
Overview
Work History
Education
Skills
Languages
Referencesavailable
Profile - Abilities
Community Service
Training
Timeline
Generic

MOHAMMAD HUSSEIN

St.Adolphe,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative (in Store) and Delivery Driver

Dominos
08.2023 - Current
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Assisted with meal planning and food preparation at select customer locations
  • Maintained excellent working relationships with distribution and customer staff.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

Delivery Driver

Skip The Dishes
01.2022 - Current
  • Work with technology to interact with clientele via App for meaningful accurate communication
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Delivery Driver

Santa Lucia
01.2021 - 01.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Sales Associate

TJX
11.2020 - 02.2021
  • Advise customers on use and care of merchandise, to ensure mutual trust and communication is established, provide advice concerning specialized services
  • Quote prices and credit terms for purchases and trade in items, to ensure customers satisfaction and increase of revenue sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Fulfillment Associate

Amazon
10.2018 - 01.2019
  • Ability to carry heavy merchandise from truck to correct counter in sales floor according to label
  • Responds to Department Manager(s) in completing overstock process, to ensure shelves are properly organized
  • Adheres to disposing of trash/boxes quickly to keep work area clean and hazard free.
  • Demonstrated adaptability by cross-training in multiple job functions within fulfillment center.
  • Followed procedures at all times for personal and team safety.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.

Dishwasher/server

GFB
01.2017 - 06.2018
  • Developed time management skills in working in high stress environment, while cooperating with coworkers to accomplish order
  • Organized clean workspace to ensure safety and sanitization of equipment
  • Developed understanding of customer satisfaction and communication.

Waiter

Cafe Al-Rafedien
01.2014 - 09.2014
  • Ability to multitask under pressure, while relying order information to kitchen staff, to ensure customer order is correct
  • Demonstrate respect for working in team environment, while highlighting importance of supporting team members and providing respectful feedback.
  • Maintained a clean and organized dining area, contributing to pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

ELAN 1060 -

Red River College
Steinbach, Manitoba
12.2020

Deutsch für zuwanderer -

Berlitz
Duisburg, Germany
12.2019

Deutsch für zuwanderer -

Volkshochschule
Duisburg, Germany
12.2017

KompAS -

Integration und Job Coaching Program at DD
Duisburg, Germany
12.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution

Languages

English
Professional Working
Arabic
Native or Bilingual

Referencesavailable

True

Profile - Abilities

  • Ability to verbally communicate in English, Arabic, and Kurdish, to ensure a quality level of understanding is fulfilled and individuals feel heard.
  • Demonstrated ability to meet client expectations and identify their needs through providing relevant information and responding to questions in a prompt and effective manner.
  • Organized and Detail-Oriented individual with highly effective interpersonal communication, understanding of verbal and non-verbal cues to ensure a smooth interaction between clientele.

Community Service

Summer Camp Mentor, 2020-06-01, 2020-09-30, MIA Summer Day Camp, Winnipeg, MB, Volunteer

Training

CPR and First Aid Level C, 2020-01-01, 2023-12-31, Richer, MB

Timeline

Customer Service Representative (in Store) and Delivery Driver

Dominos
08.2023 - Current

Delivery Driver

Skip The Dishes
01.2022 - Current

Delivery Driver

Santa Lucia
01.2021 - 01.2023

Sales Associate

TJX
11.2020 - 02.2021

Fulfillment Associate

Amazon
10.2018 - 01.2019

Dishwasher/server

GFB
01.2017 - 06.2018

Waiter

Cafe Al-Rafedien
01.2014 - 09.2014

ELAN 1060 -

Red River College

Deutsch für zuwanderer -

Berlitz

Deutsch für zuwanderer -

Volkshochschule

KompAS -

Integration und Job Coaching Program at DD

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MOHAMMAD HUSSEIN