Mohammad Hosseini
Montreal
Summary
Possessing over 15 years of IT specialization at Air Canada, I offer a demonstrable history of providing superior IT support, network administration, and system security solutions. My expertise in IT infrastructure and service management and optimization is validated by my Cisco Certified Network Associate Industrial (CCNA I), Microsoft Certified Solutions Associate (MCSA), and Cisco Certified Network Professional (CCNP) certifications. My focus is on leveraging my skills to foster innovation and guarantee the seamless functionality of organizational IT systems. I am dedicated to improving the quality and accessibility of Canadian healthcare services through innovative IT solutions. Working collaboratively within a customer-focused team, I efficiently diagnose and resolve client issues both remotely and on-site. My expertise encompasses a wide range of technologies, including Windows 10/11, Windows Server, Active Directory, Azure Active Directory, Google Workspace, Microsoft 365, and SAP Business, enabling me to deliver comprehensive support. I am responsible for maintaining and enhancing the LAN/WAN infrastructure, Wi-Fi, switching equipment, VoIP systems, and all software and hardware components to ensure optimal network and system security and performance. My commitment to continuous learning and the adoption of emerging technologies allows me to effectively achieve objectives and make significant contributions to Air Canada's success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Information Technology Technician
Air Canada
03.2024 - Current
- Providing technical support for faculty, staff, and students, level 2&3
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
- Collaborated with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Supported users during company-wide technology migrations, training staff members on how to effectively utilize new tools for increased productivity.
- Ensured compliance with industry regulations by maintaining strict adherence to established data privacy laws and company policies when managing sensitive information.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created a secure and scalable cloud-based storage solution, allowing for easier collaboration between team members and remote access to important files and documents.
Information Technology Specialist
LifeWorks (acquise par TELUS Santé | acquired by TELUS Health)
05.2022 - 03.2024
- Technical support for client issues remotely via Team Viewer, or In-person in 3 different facilities
- Helpdesk via Servicenow Ticket System
- Monitoring service desk queues, solving issues, and escalating tickets to ensure problems are handled in a timely manner
- Software installation and troubleshooting
- Windows 10/11, Windows Server, Active Directory, Azure Active Directory, and other Windows server Services (GPO, DHCP, DNS, VPN)
- Network support LAN/WAN environment, Wi-Fi, Switches, and VoIP
- Google G-Suite (Google Workspace) and Microsoft Exchange, Microsoft 365 administration (MS Teams, Microsoft Exchange, Outlook, SharePoint)
- Supporting SAP Business (B1up) software users
- System security using AVG Internet Security
- Supporting SAP Business (B1up)
- Email setup and troubleshooting of IMAP, POP, SMTP - Gmail/ Outlook
- Manage and support users Anti Virus via AVG Internet Security Business Edition
- Manage systems in virtualized and cloud environments to ensure availability (VMware - Microsoft Azure)
- Respond to requests for new or configured hardware or software, and keep inventory up to date
- Troubleshooting and maintenance of Bartender Software
- Provide End-User support involving installing workstations and printers
- Provide technical support for MacOSX and iOS
- System documentation including system reviews and recommendation
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Installed and configured network printers and other peripheral devices.
IT Technician
CGI
01.2022 - 05.2022
- Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment
- Troubleshoot problem areas in a timely and accurate fashion
- Provide end-user assistance where required
- Image Workstation for new deployments
- Manage and track inventory via CMDB and home made tools
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Information Technology Support Technician
TOLICA
04.2007 - 07.2019
- IT Troubleshooting Skills
- Onsite & Remote Technical Support
- Up-to-date Knowledge of Computer Operating Systems
- LAN & WAN Connectivity & Maintenance
- Enterprise Computer Systems
- Equipment Inspection
- Software Bug Diagnostics
- Technical & Hardware Components
- Great People Skills
- Friendly, Helpful Attitude
- Properly maintain all network equipment in accordance with the Technology standards
- Configure, monitor, and maintain email applications or virus protection software
- Plan & execute all web, database, email, social media & SEO/SEM activities
- Develop, maintain & implement posts via our social media calendar
- Produce ongoing analytics report to share performance vs
- Goals
- Identify trends & optimize marketing spend based on analytics
- Coordinate new website features & landing pages that enhance the user experience
- Respond to consumer inquiries & comments via social media
- Extensive knowledge of Microsoft based operating systems, including Windows Server 2008, and Windows XP,Vista,7,8,10
- Knowledge about SMS Gateway Services
Education
Master's degree - Computer Engineering
Guilan University
Rasht11.2016
Bachelor's degree - Computer Engineering
University of Applied Science and Technology
08.2012
Diploma of Education - Network and System Administration/Administrator (Technical Support)
Montreal College of Information Technology
01.2021
AEC - Network and System Administration/Administrator
Collège LaSalle
01.2020
Skills
- Remote Access
- Microsoft Outlook
- Active Directory
- Software configuration
- LAN protocols
- ITIL processes
- Microsoft Intune
- Microsoft Azure proficiency
- Computer hardware troubleshooting
- Hardware repair
- System configuration
- Network administration
Certification
- Microsoft Certified Solutions Associate (MCSA)
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate Industrial (CCNA I)
Languages
English
Native or Bilingual
French
Limited Working
Personal Information
Title: IT Specialist
Company
Air Canada
Timeline
Information Technology Technician
Air Canada
03.2024 - Current
Information Technology Specialist
LifeWorks (acquise par TELUS Santé | acquired by TELUS Health)
05.2022 - 03.2024
IT Technician
CGI
01.2022 - 05.2022
Information Technology Support Technician
TOLICA
04.2007 - 07.2019
Bachelor's degree - Computer Engineering
University of Applied Science and Technology
Diploma of Education - Network and System Administration/Administrator (Technical Support)
Montreal College of Information Technology
Master's degree - Computer Engineering
Guilan University
AEC - Network and System Administration/Administrator
Collège LaSalle
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