Mohammad Hamza
Terrace,BC
Summary
Proven expertise in customer service and cash handling, honed at Arrow Lifestyle and Tim Hortans, where I elevated customer satisfaction through exceptional service and efficient order processing. Adept at fostering team collaboration and mentoring staff, my approach significantly improved operational efficiency. Skilled in safety compliance and hospitality, I consistently exceed employer expectations without compromising on quality or service standards.
Overview
1
1
year of professional experience
Work History
Cashier
Arrow lifestyle
Terrace, British Columbia
05.2024 - Current
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer inquiries regarding store policies and procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Offered customers carry-out service at completion of transaction.
Counter Staff Member
Tim hortans
Terrace , British Columbia
09.2023 - 09.2024
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assisted customers with menu selection, order placement, and payment processing.
- Adhered to all safety, sanitation, and food handling procedures.
- Assembled and served meals according to specific guest requirements.
- Processed payments on cash register and counted back bills and change to patrons.
- Greeted customers in a friendly and courteous manner.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Resolved customer complaints in a professional manner.
Education
Associate of Arts -
Coast Mountain College
Terrace , British ColumbiaSkills
- Customer service
- Cash handling
- Point of sale operation
- Order processing
- Team collaboration
- Safety compliance
- Staff mentoring
- Patience and empathy
- Hospitality and accommodation
Timeline
Cashier
Arrow lifestyle
05.2024 - Current
Counter Staff Member
Tim hortans
09.2023 - 09.2024
Associate of Arts -
Coast Mountain College