Mohammad Faisal
Brantford,ON
Summary
Accomplished Pharmacy Manager with a proven track record at Deep Hospital, specializing in staff management and efficient pharmacy process coordination. Expertise in patient safety is demonstrated through meticulous drug management and inventory control practices. Skilled in mentoring team members to enhance service quality and operational efficiency while consistently meeting regulatory standards. Notable achievements include significant improvements in customer satisfaction and streamlined pharmacy operations.
Overview
9
9
years of professional experience
Work History
Pharmacy Manager
Deep Hospital
Ludhiana, Punjab , India
12.2017 - 09.2023
- Resolved patient queries efficiently, ensuring accurate information and enhanced customer satisfaction.
- Supervised and guided pharmacy staff to ensure efficient workflow and high-quality service.
- Provided expert guidance on over-the-counter medications.
- Managed the secure handling and dispensing of narcotics in compliance with regulatory standards.
- Explained insurance coverage and medication deductions to patients.
- Oversaw work activities, performance, and service quality of pharmacy staff.
- Managed the identification and differentiation of look-alike and sound-alike drugs to ensure patient safety.
- Managed inventory to prevent stockouts and ensured the availability of alternative medications.
- Conducted quarterly audits of the pharmacy to identify and remove expired and non-moving drugs.
- Trained pharmacy interns and newly hired technicians.
Pharmacist
Fortis Hospital
Ludhiana, Punjab , India
01.2015 - 11.2017
- Compounded, packaged, labeled and dispensed medications.
- Responded to medication-related questions and concerns from patients, caregivers, and other healthcare professionals.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Maintained records of patient profiles, including drug allergies, medications and medical histories.
- Monitored medication inventory levels and kept detailed documentation in company software.
Education
High School Diploma -
Government Medical College & Hospital
Patiala , India 04-2014
Skills
- Pharmacy Process Coordination
- Drug utilization review
- Mentoring Others
- Stock Replenishment
- Vaccine Management
- Staff management
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Pharmacy Manager
Deep Hospital
12.2017 - 09.2023
Pharmacist
Fortis Hospital
01.2015 - 11.2017
High School Diploma -
Government Medical College & Hospital
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