Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammad Faghani

North Vancouver,British Columbia

Summary

Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Versatile team member offering over [3] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Organized Shop Assistant with [3] years of [iran] experience. Works well with no supervision and maintains focus on delivering top-notch assistance. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat [Seller] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Shop Seller

Refah Store
02.2019 - 03.2023
  • Checked incoming orders and organized new stock.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Reviewed prices and performed audits to detect and correct price discrepancies.
  • Monitored shop security to identify and report shoplifting activities and increase security measures.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Conducted demonstrations to highlight features and benefits of products.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelor of Science - Software Engineering

Tabari University
Babol ,Iran
10.2009

GED -

ICDL | International Computer Driver's License
Babol, Iran
05.2006

Skills

  • Providing Feedback
  • Loyalty Programs
  • Sales Trends
  • Adaptable and Flexible
  • Computer Proficiency and Microsoft Office
  • Available Nights, Weekends and Holidays
  • Ability to Lift 40 Pounds
  • Energy and Physical Stamina
  • Sales and Marketing
  • Customer Service
  • Loading and Unloading Procedures
  • Route Deliveries
  • Assisting Drivers

Languages

English
Limited Working
Persian
Native or Bilingual

Timeline

Shop Seller

Refah Store
02.2019 - 03.2023

Bachelor of Science - Software Engineering

Tabari University

GED -

ICDL | International Computer Driver's License

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Mohammad Faghani