- English/French - Fluent
Mohammad Eltoum
Laval,Canada
Summary
Reliable Mover familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills.
Overview
3
3
years of professional experience
Work History
Customer Service
11.2023 - 01.2024
- Evaluated data to identify trends and determine customer service needs.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Serviced high volume of calls while providing excellent customer service.
- Monitored customer feedback to improve barista performance and customer service.
- Delivered excellent customer service for repeat business and referrals.
- Boosted customer service scores, attentively addressing and resolving customer complaints.
Cashier
Snack store
04.2023 - 09.2023
- Maintained cleanliness and organization of sales floor and checkout areas.
- Handled cash, credit, and gift card transactions accurately to ensure proper accounting.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Construction Worker
04.2023 - 08.2023
- I've worked hard as a construction worker. I’ve helped build structures, lifted heavy materials, and operated tools. I’ve also worked on site preparation and ensured safety standards were followed. My job required dedication and strength every day
- Ensured compliance with safety regulations while performing daily tasks on-site.
- Collaborated with team members to complete projects within established timelines.
- Utilized hand and power tools to execute precise construction techniques.
Cashier/Stock
Couche-Tard
07.2022 - 10.2022
- Assisted customers with their purchases and provided excellent customer service
- Operated cash register and handled cash and credit card transactions
- Stocked shelves and ensured that the store was clean and organized
Sales Associate
Esports central
06.2021 - 08.2021
- Assisted customers with product selection and provided product knowledge
- Achieved sales targets and met customer needs by providing excellent customer service
- Organized and maintained the store's merchandise and displays.
- Managed inventory levels, ensuring optimal stock availability for sales promotions.
Education
university - Digital Marketing
concordia
Montréal, QC07.2025
Skills
- Customer service experience
- Social interaction skills
- Inventory stocking
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service
11.2023 - 01.2024
Cashier
Snack store
04.2023 - 09.2023
Construction Worker
04.2023 - 08.2023
Cashier/Stock
Couche-Tard
07.2022 - 10.2022
Sales Associate
Esports central
06.2021 - 08.2021
university - Digital Marketing
concordia
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