Mohammad Darweesh
Toronto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A
professional with strong background in customer service and sales, prepared to take on roles that require high degree of focus and flexibility. Known for fostering collaboration and delivering results under dynamic conditions. Skilled in managing human interactions, handling customer inquiries, and utilizing computer software. Reliable, adaptable, and focused on enhancing tangible results and team performance.
Overview
8
8
years of professional experience
Work History
Box Office Agent
TicketMaster
07.2022 - Current
- Ticket Sales and Customer Service: Managed the sale of tickets for various events, including concerts, plays, and movies. Provided excellent customer service by answering customer inquiries and resolving any ticket-related issues promptly and professionally.
- Cash Handling and Financial Reporting: Handled cash transactions accurately and responsibly. Prepared daily sales reports and managed the reconciliation of the cash drawer at the end of each shift.
- Event Coordination: Assisted in the coordination of events, including managing seating arrangements, ensuring accessibility for patrons with special needs, and communicating with event staff to ensure smooth operations.
- Communication and Teamwork: Worked closely with a diverse team of box office agents, event staff, and management. Communicated effectively with team members to ensure a high level of customer satisfaction.
- Problem-Solving: Addressed and resolved customer complaints and issues in a timely and effective manner. Demonstrated excellent problem-solving skills and the ability to make quick decisions under pressure.
- Technical Skills: Proficient in using ticketing software and systems. Managed online ticket sales and maintained accurate records of transactions.
Mason
Red Robin Masonry
01.2021 - 06.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours: night, weekend, and holiday shifts.
Sales Associate
Paramount Financials
01.2020 - 12.2020
- Provided positive first impressions to welcome existing, new and potential customers. Engaged with customers to effectively build rapport and lasting relationships. Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products. Operated different sales systems and maintained customers information.
Customer Service Associate
Majestic Chairs
07.2017 - 11.2019
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Informed customers about special promotions and provided detailed information for various products. Developed and actualized customer service initiatives to decrease wait times. Maintained service schedule and customers’s orders and accounts.
- (Part-time basis between 2017 to 2018)
Restaurant Manager
Sultan
03.2018 - 07.2019
- Operations Management: Oversaw daily operations of the restaurant to ensure smooth functioning. Managed scheduling, inventory control, and supplier relationships.
- Customer Service: Ensured high levels of customer satisfaction through excellent service. Addressed and resolved customer complaints in a timely and professional manner.
- Team Leadership: Led a team of servers, chefs, and support staff, providing training and motivation to ensure a positive work environment and high-quality service.
- Financial Management: Responsible for budgeting, financial planning, and tracking operational costs. Implemented strategies to maximize profitability without compromising on service quality.
- Health and Safety Compliance: Ensured the restaurant adhered to health and safety regulations and maintained high standards of cleanliness.
- Conflict Resolution: Effectively handled conflicts among staff and resolved issues between the restaurant and customers or suppliers.
- (Part-time basis)
Education
Highschool Diploma - academic
City Adult Learning Center
01.2019
B.A - Psychology, honors
York University
04.2024
Skills
- Advanced problem-solving
- Multitasking Abilities
- Project engineering management
- Critical text analysis and translation
- OSINT research abilities
- Protective Equipment Knowledge
- Testing Devices/ Technical Maintenance
- Computer Skills/ Microsoft and Excel
- Critical Thinking
- Professional Development/ Adaptive Learning Abilities
- Customer Service/ Interpersonal Skills
- Organizational Skills/ Detail Oriented
- Data Analysis & Entry
- Active Attention & Listening
- Reliability and punctuality
- Professionalism and courtesy
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Box Office Agent
TicketMaster
07.2022 - Current
Mason
Red Robin Masonry
01.2021 - 06.2022
Sales Associate
Paramount Financials
01.2020 - 12.2020
Restaurant Manager
Sultan
03.2018 - 07.2019
Customer Service Associate
Majestic Chairs
07.2017 - 11.2019
B.A - Psychology, honors
York University
Highschool Diploma - academic
City Adult Learning Center
Similar Profiles
Saurabh VyasSaurabh Vyas
Product Quality Manager & Coordinator at TicketmasterProduct Quality Manager & Coordinator at Ticketmaster
Mary Gustin-AndersonMary Gustin-Anderson
Service Resolution Team at TicketmasterService Resolution Team at Ticketmaster
Homobono BigelowHomobono Bigelow
Service Resolutions Team at TicketmasterService Resolutions Team at Ticketmaster
Maris RochaMaris Rocha
Customer Service Agent /Front Desk Concierge at Compass GroupCustomer Service Agent /Front Desk Concierge at Compass Group
Charmy PatelCharmy Patel
Pharmacist at Apollo PharmacyPharmacist at Apollo Pharmacy