Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohammad Atoom

Scarborough,ON

Summary

Civil Engineer with Number years in public agency. Effective at solving complex technical issues with speed and accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Civil Engineer with demonstrated record of achievement in senior management role. Successfully solved difficult problems that required adaptation and modification of standard techniques, procedures, and criteria.

Overview

5
5
years of professional experience

Work History

Civil Site Engineer

Al-mawkib
08.2022 - 08.2024
  • Reduced construction costs through effective negotiation with suppliers and subcontractors.
  • Monitored execution of contract work for compliance with design plans and specifications.
  • Improved project efficiency by streamlining communication between team members and stakeholders.
  • Implemented quality control measures at every stage of the project life cycle in order to ensure consistently high levels of performance across all aspects of the work undertaken.

Call Center Advisor

Irispro Agency
Amman, Jordan
02.2021 - 08.2022
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Technical Support Agent

Webhelp Jordan
01.2020 - 01.2021
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.

Education

Bachelor Of Engineering - Civil Engineering

Jordan University For Science And Technology
Amman-Jordan
09.2019

Skills

  • AutoCAD proficiency
  • Estimation and Costing
  • Concrete Technology
  • Budget Planning
  • Quality Control
  • Revit Design Software

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Civil Site Engineer

Al-mawkib
08.2022 - 08.2024

Call Center Advisor

Irispro Agency
02.2021 - 08.2022

Technical Support Agent

Webhelp Jordan
01.2020 - 01.2021

Bachelor Of Engineering - Civil Engineering

Jordan University For Science And Technology

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Mohammad Atoom