Mohammad Amra
Surrey,BC
Summary
Dynamic professional with a proven track record in customer service at Waves Coffee House, excelling in technical support and troubleshooting. Adept at enhancing customer satisfaction through effective communication and attention to detail, while proficient in system maintenance and point of sale operations. Committed to delivering exceptional results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barist
Waves Coffee House
05.2025 - Current
- Provide excellent customer service by greeting customers, taking orders, offering recommendations, and resolving any issues to enhance the overall customer experience.
- Expertly prepare a variety of coffee drinks (espresso, cappuccinos, lattes, etc.) and specialty beverages while ensuring quality, consistency, and customer satisfaction.
Technical Customer Service Agent
US Digital
10.2024 - 03.2025
- Provide technical support and troubleshooting assistance to customers via phone.
- Diagnose and resolve hardware, software, and network-related issues.
- Escalate complex issues to higher-tier support teams when necessary.
- Educate pharmacy staff on best practices for using company software and systems.
Scanning Clerk
Arbor Memorial
01.2023 - 01.2024
- Operated and maintained high-volume scanning equipment, ensuring efficient and accurate digitization of documents.
- Troubleshot and resolved technical issues with scanning hardware and software, reducing downtime.
Education
Cybersecurity Specialist -
CDI Collage
01.2024
Highschool Diploma -
Guildford Park Secondary School
01.2020
Skills
- Customer service and support
- Point of sale operation
- Inventory management and sales techniques
- Technical support and troubleshooting
- Network configuration and software installation
- System maintenance
- Attention to detail
- Helpdesk services
- Server maintenance
Languages
Arabic
Native/ Bilingual
Timeline
Barist
Waves Coffee House
05.2025 - Current
Technical Customer Service Agent
US Digital
10.2024 - 03.2025
Scanning Clerk
Arbor Memorial
01.2023 - 01.2024
Cybersecurity Specialist -
CDI Collage
Highschool Diploma -
Guildford Park Secondary School
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