Summary
Overview
Work History
Education
Skills
Core Competencies
Skills and Accomplishments
Timeline
Generic

Mohammad Ali Shah

Vancouver,Canada

Summary

Results-oriented professional with expertise in Retail, Sales, and Marketing. Adept at integrating technology and marketing strategies to drive business growth and enhance customer experiences. Proven track record of motivating and developing high-performing teams.

Overview

5
5
years of professional experience

Work History

Retail Associate and Cashier

Shalimaar Falooda
Vancouver, Canada
06.2024 - 07.2024
  • Efficiently managed the cash counter, ensuring accurate and secure handling of transactions
  • Processed customer orders with a focus on providing exceptional service and addressing inquiries
  • Demonstrated strong organizational skills in maintaining and updating the shop inventory
  • The role of Administrator/Supervisor during night shifts, overseeing operational aspects and ensuring a smooth workflow
  • Implemented effective inventory and warehouse management practices to optimize stock levels and reduce discrepancies.

Relationship Associate

Faysal Bank
Pakistan, Pakistan
06.2023 - 04.2024
  • Consistently achieved and exceeded monthly sales targets by 10%, contributing significantly to the branch's overall performance.
  • Managed a diverse client portfolio worth PKR 20 million, ensuring high customer satisfaction and retention.
  • Developed and maintained strong client relationships, leading to an increase in cross-selling opportunities.
  • Conducted detailed financial assessments to tailor banking products and services to meet clients' needs, enhancing portfolio growth.
  • Collaborated with the credit department to expedite loan processing, ensuring timely approvals and disbursements.
  • Provided personalized financial solutions, leading to increased customer loyalty and long-term engagement.

Retail Fashion Associate

Outfitters
Pakistan, Pakistan
07.2019 - 08.2022
  • Enhanced customer access to product discovery through the implementation of QR codes, digital catalogs, and virtual stores.
  • Provides necessary feedback to Management on category opportunities or needs
  • Ensures sales floor and all store standards are met at all times
  • Retail experience in a complex, high-volume or high-profile specialty environment.

Education

MASTER OF BUSINESS ADMINISTRATION -

University Canada West
Vancouver, Canada
01.2025

BACHELOR OF BUSINESS ADMINISTRATION (Marketing) -

Institute of Business Management
Karachi, Pakistan
01.2023

Skills

  • Cash Register Operation
  • Loss Prevention
  • Able to lift 40 lbs
  • Reliability
  • Cleaning and sanitizing
  • Verbal and written communication

Core Competencies

  • Proficient in operating POS systems for efficient transaction processing.
  • Experienced with diverse POS software and hardware, including electronic cash registers.
  • Skilled in accurately handling cash, making change, and balancing registers.
  • Knowledgeable about products/services, providing tailored recommendations to customers.
  • Confident in addressing customer inquiries and resolving issues promptly.

Skills and Accomplishments

Customer Service:

  • Deliver exceptional service by addressing customer inquiries and resolving complaints professionally.
  • Efficiently manage returns and ensure customer satisfaction.

Cash Handling:

  • Process various payment methods with precision and maintain a balanced cash drawer.
  • Vigilant in preventing fraud and ensuring transaction accuracy.

Attention to Detail:

  • Ensure error-free transactions by carefully monitoring prices, discounts, and promotions.
  • Maintain accuracy in all aspects of payment processing.

Communication:

  • Communicate effectively with customers and team members, providing clear information on products and policies.
  • Assist customers with inquiries and provide detailed explanations when needed.

Time Management:

  • Thrive in fast-paced environments by efficiently managing multiple tasks.
  • Prioritize tasks to ensure timely completion of duties.

Timeline

Retail Associate and Cashier

Shalimaar Falooda
06.2024 - 07.2024

Relationship Associate

Faysal Bank
06.2023 - 04.2024

Retail Fashion Associate

Outfitters
07.2019 - 08.2022

MASTER OF BUSINESS ADMINISTRATION -

University Canada West

BACHELOR OF BUSINESS ADMINISTRATION (Marketing) -

Institute of Business Management
Mohammad Ali Shah