Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammad Ali

Ottawa,ON

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

15
15
years of professional experience

Work History

Technology Products Manager

Thameen Farms Company
01.2023 - Current

· Building B2C platforms to connect Saudi farmers with different channels in the supply chain.

· Writing the platform project structure, and listing all features needed to be developed within the platform.

· Aligning the concept paper with the technical team and internal and external stakeholders.

· Collaborating with key business stakeholders to determine priorities for backend engineering teams.

· Establishing organizational policies and procedures between sales department and other departments.

· Determining strategic planning related to new products lines.

Working with the marketing department to understand and communicate marketing messages to end users.

Business Development Manager

Uber Eats - By Mrsool Food Delivery Aggregator
11.2019 - 12.2022

· Conducted research and identified new business opportunities - including new markets, growth areas, trends, customers, partnerships, or new ways of reaching existing markets.

· Worked strategically and carried out necessary planning to implement operational changes.

· Recruited, assigned tasks, trained, coached, and monitored performance.

· Identified knowledge gaps within the team and developed a plan to fulfill them.

· Wrote monthly reports to the higher manager about the achievements, partners and the sales records.

· Prepared sales contracts ensuring their compliance with the established rules and guidelines.

· Contacted potential partners to built long-term relationships, and increased business volume of the current partners.

Category Manager - Computer & Electric Accessories

Amazon - By Noon E-commerce
08.2014 - 11.2019

· Planned, directed, and evaluated the operations of wholesale and retail sellers.

· Studied market research and trends to determine consumer demand, potential sales volumes, and effect of competitors' operations on sales.

· Determined merchandise and services to be sold and implemented price and credit policies.

· Sourced and negotiated with vendors when necessary to procure merchandise for resale.

· Planned budgets, authorized expenditures, and monitored revenues.

· Addressed recruitment needs, including the hiring, development, and retention of staff.

· Determined the positioning of a product category to maximize visibility.

· Liaised with marketing teams to determine competitive pricing/ promotional activities of a product category.

Key Retailers Account Manager

Mobily Telecom Company
09.2008 - 07.2014

· Managed Key Retailers performance in terms of orders, stock, financial balance to ensure their compliance to Mobily standards.

· Managed potential opportunities to increase Mobily products availability and visibility.

· Monitored sales targets, business and sales planning to ensure account target achievements.

· Communicated, liaised, and negotiated profitable and sustainable relationships with key retailers.

· Built sales and performance reports and analysis for management monitor and decision-making purposes.

· Identified training needs of the key retailers and trained workers in job duties and company policies.

· Analyzed clients' financial records, set goals and developed a financial plan to help achieving their goals.

Education

Bachelor of Science - Bachelor of Business Administration (BBA), Syste

The Open University UK
Riyadh, Saudi Arabai
05.2010

Skills

  • Software and Hardware Assistance
  • Quality Control Procedures
  • Technical Support Triage
  • Remote System Analysis
  • Network Testing
  • Data Processing
  • Incident Response
  • Hardware Evaluation
  • Technical Documentation
  • Diagnosis and Troubleshooting
  • Defect Analysis and Resolution
  • Issue and Resolution Tracking
  • Tracking and Documentation
  • System Performance Assessments
  • Troubleshooting Network Issues
  • Access Management Software

Timeline

Technology Products Manager

Thameen Farms Company
01.2023 - Current

Business Development Manager

Uber Eats - By Mrsool Food Delivery Aggregator
11.2019 - 12.2022

Category Manager - Computer & Electric Accessories

Amazon - By Noon E-commerce
08.2014 - 11.2019

Key Retailers Account Manager

Mobily Telecom Company
09.2008 - 07.2014

Bachelor of Science - Bachelor of Business Administration (BBA), Syste

The Open University UK
Mohammad Ali