Mohammad Albashir
Hamilton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
51
51
years of post-secondary education
Work History
Customer Service Representative
Costco Wholesale
Stoney Creek, ON
07.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
TEAM LEADER
Shisha Licious Cafe
Mississauga, ON
08.2019 - 02.2020
- Enthusiastic management professional with demonstrated success supervising staff and building teams
- Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods
- Skilled in solving complicated issues and making proactive operational changes
- SKILLS
- Scheduling
- Sales
- Staff Management
- Guest Services
- Customer Complaint Resolution Product Knowledge
- Staff education and training
- Cash Handling
- Microsoft Office
- Budgeting, Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Led team of 12 members while providing exceptional customer service
- Maximized efficiency by removing safety hazards and debris from work areas.
ASSISTANT MANAGER
Joummar Resturant
Mississauga, ON
10.2018 - 08.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
General Manager
Paramount Fine Foods
Mississauga, ON
12.2016 - 12.2018
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
Education
Associate of Science - Flight Services
Seneca College
Smart Serve First Aid - undefined
Skills
Report preparation
undefinedTimeline
Customer Service Representative
Costco Wholesale
07.2020 - 07.2022
TEAM LEADER
Shisha Licious Cafe
08.2019 - 02.2020
ASSISTANT MANAGER
Joummar Resturant
10.2018 - 08.2019
General Manager
Paramount Fine Foods
12.2016 - 12.2018
Associate of Science - Flight Services
Seneca College
Smart Serve First Aid - undefined
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