Mohammad Afnan
Scarbrough,Ontario
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier Team Lead
Popeyes® Louisana Kitchen
03.2022 - Current
- Managing the front desk area, including keeping it organized, clean, and welcoming. Handle incoming calls and suggest them to the appropriate choice.
- Handling guest billing, processing payments, and providing accurate invoices. This may involve processing credit card transactions.
- Identifying opportunities to promote additional Products or amenities to enhance the guest's experience and increase the restaurants revenue.
- Addressing guest inquiries,promptly and professionally. This might include providing information about the product or local area.
- Effectively communicating with guests, as well as other restaurant departments such as cooking, maintenance, and management, to ensure that guest needs and requests are met promptly.
- Resolving guest complaints and issues in a diplomatic and effective manner. This involves actively listening to guests, empathizing with their concerns, and finding appropriate solutions.
Education
High School Diploma -
Seneca College of Hospitality
North York, ON12.2023
High School Diploma -
Al Falah Public School
India03.2021
Skills
- Team Contribution
- POS Transactions
- Recordkeeping Compliance
- Flexible Schedule
- Money Handling
- Safety Rules
- Corrective Actions
- Guest Satisfaction
Certification
- Smart Serve, Ontario
- First Aid and CPR
- Smart Serve
- Security License, Ontario
- working with difficult people
- Time Management (Linkedin)
- Business Equites (Linkedin)
- Train the Trainer (Linkeden)
Timeline
Cashier Team Lead
Popeyes® Louisana Kitchen
03.2022 - Current
High School Diploma -
Seneca College of Hospitality
High School Diploma -
Al Falah Public School
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